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CHEMICAL COLLECTIVE

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    Payments

    I've paid for my order via bank transfer, what next?

     

    As soon as we have received your payment (this usually takes 1-2 business days – so if you pay on Friday, it will be received on Monday or Tuesday), you will receive an automated email from us (make sure you check your spam folder!).

    You’ll then receive another email within 24 hours letting you know your order has been shipped. If your order was tracked, you’ll receive your tracking details in a separate email from us.

     

    I've paid for my order with cryptocurrency, why is it still pending?

     

    Sometimes it takes up to 24 hours for our cryptocurrency payment processor to confirm that your payment has been received. So if your order still hasn’t updated, don’t worry!

    You will receive an automated email as soon as your order status has been updated, you’ll then receive another email when your order has been shipped (generally within 24 hours!).

     

    I forgot to write my 6 digit order number as my payment description/reference, what should I do?

     

    If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

    If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

     

    I cannot add my 6 digit order number as my payment description/reference, what should I do?

     

    Most third party bank transfers do not allow attachment of extra information, we are more often than not still able to discern which order this payment belongs to.

    These payment transfers, however, can take a (very) long time to appear on our end, after 14 days the order is automatically cancelled if we have not received payment yet. At which point we’ll send you an email asking for information so we are able to investigate where the payment might be.

     

    What payment methods do you accept?

     

    We accept Bank Transfers and a number of Crypto Currencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum and Monero.

    Please see our guide on how to buy and use cryptocurrencies here.

    We DO NOT accept Paypal.

     

    Where can I find your bitcoin/altcoin address to make a payment to?

     

    When you place an order and select either “Bitcoin + Litecoin” or “Altcoins” at checkout, you’ll be redirected to either cryptoqo.io (for BTC and LTC) or cointopay.com (for altcoins).

    From there, you’ll be able to select which cryptocurrency you wish to use to make the payment. Then you’ll receive an address that is unique to your order. Do not use that address to pay for any other orders and make sure you pay within the time given.

    In case your payment takes longer than expected and arrives outside the time window, just get in touch with us (you won’t lose your money, don’t worry!).

    Make sure you send the correct cryptocurrency to the address. If you send BTC to a LTC address, for example, you will lose your BTC and there will be no way to retrieve it!

     

    Why is my cryptocurrency invoice higher than expected?

     

    Due to the nature of cryptocurrencies, Cointopay charge fees for each transaction. We recommend using our other crypto payment processor Cryptoqo for lower fees!

     

    Shipping

    What is the average shipping time?

     

    Arrival times vary from country to country and shipping method, making it difficult to give a precise date/time. We provide the following estimates:

     

    Deutsche Post 

    All German orders are shipped with either Deutsche Post Standard or Deutsche Post Einwurf Einschreiben.

    Average shipping time – 1-2 days (can take up to 1 week).

     

    PostNL Untracked

    To Netherlands – Average time 1-2 business days (can take up to 5 days due to holiday season/covid delays)

    To France and Belgium – Average time 3-6 business days (can take up to 2-3 weeks due to holiday/covid delays)

    To Canada – Average time 2-3 weeks (can take up to 6 weeks)

    To Australia – Average time 4-5 weeks (can take up to 6-7 weeks)

    To Japan – Average time 3-4 weeks (can take up to 6 weeks)

    To Ireland – Average time 5-10 days (can take up to 3 weeks)

    To Rest of World – Anywhere between 2-6 weeks

     

    DPD Tracked

    France – Average 2-5 business days (can take up to 2-3 weeks due to covid/holiday delays)

    Spain, Portugal, Italy – Average 4-8 days (can take 3 weeks or longer due to covid/holiday delays)

    Rest of Europe – Average time 5-10 days (can take up to 3-4 weeks)

     

    Where can I find my order/shipping confirmation email?

     

    You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

    Reasons you may not have received a confirmation email:

    • It is in your spam folder
    • The email was undelivered (our emails often go undelivered to @icloud, @tuta and @me addresses)
    • Your email address contained a typo

    If you do not receive an automated email from us, please try whitelisting our email using this guide or feel free to get in touch via the contact form or the Live Chat!

     

    Where will my order be shipped from?

     

    All German orders of 1D-LSD and Kratom are shipped from our German office via Deutche Post, either by way of Einwerf Einschreiben (tracked) or Standard (untracked) shipping.

    All Czech orders, made from the “Shipped from Czechia” category, are shipped:

    • Domestically from our Czech office via Zásilkovna (tracked) or Česká pošta (untracked) shipping.
    • To select countries within Europe, from our Czech office, by way of Packeta (tracked) or untracked shipping.

    All other orders are shipped from our headquarters in the Netherlands via:

    • DPD (tracked) within Europe, where available.
    • Untracked shipping

     

    Which countries do you ship to?

     

    We ship to most countries excluding the United Kingdom, United States, Sweden, Thailand, Philippines, Denmark, Switzerland and Austria. This does not pertain to merchandise and the like

    Restrictions on certain products may apply as laws change continuously. Please check the current laws in your jurisdiction before placing an order!

     

    When will my order be shipped?

     

    All orders that have had their payments confirmed before 13:00 CET will be sent out the same day, unless otherwise specified or if products are on back order/out of stock.

    If you paid via bank transfer, please allow for 1-2 business days for the payment to arrive in our account and be confirmed.

    Once payment has been received and matched to your order, you’ll receive an automated email from us and another email once the order has been shipped!

    Please make sure you use your order number as the payment reference and use the same name and billing address as the account you are paying from to ensure there are no delays!!

     

    How many days a week do you ship?

     

    We ship orders between Mon-Fri. Any orders made after 13:00 CET on Friday will be sent the following Monday.

    If we’re very busy, we sometimes pack orders at the weekend to be shipped on Monday, just in case you receive a “your order has been completed” email on Saturday or Sunday, this is the reason why!

     

    How is my order packaged?

     

    We use every precaution when packaging your order to make sure it reaches its destination safely.

    We keep every package as flat and inconspicuous as possible.

    There is no indication of the interior contents on the package exterior.

     

    How does tracked shipping & stealth work?

     

    Tracked Shipping & Stealth is a special shipping method available to select countries currently.

    Part of your order, that is to say Headshop and Merchandise, will be shipped by way of a Tracked shipping method, whereas any other order contents will be shipped by way of an Untracked Stealth shipping method.

     

    Does DPD ship to my location?

     

    DPD ships to most locations in Europe, however this only relates to locations with a direct road connection. Very remote and obscure places may still be excluded from their delivery network.

    In such a scenario we will contact you, as we can only offer an untracked shipping option to your location then.

    To our knowledge DPD DOES NOT ship to the following locations and postal codes (do note this list is not extensive):

    Finland

    • 22100 – 22950 Åland Islands

    Germany

    • 78266 Büsingen
    • 27498 Helgoland

    Greece

    • 18010 – 18020 – 18040 – 18050
    • 80110
    • 81100 – 81113, 81200, 81300, 81400 – 81401
    • 82100, 82102 – 82104,82200, 82300
    • 83100 – 83104, 83200
    • 84002 – 84003, 84005, 84008 – 84010, 84100,
      84200 – 84201, 84300 – 84302, 84400 – 84401,
      84500, 84600, 84702, 84800 – 84801
    • 85001 – 85002, 85100 – 85109, 85111, 85200, 85300,
      85303, 85400 – 85401, 85500, 85600, 85700, 85800
    • 70001 – 82101 Crete

    Italy

    • 23030 Livigno
    • 22060 Campione d’Italia
    • 47890-47899 San Marino
    • 00120 Vatican

    Portugal

    • 9500-999 Azoren
    • 9000-9499 Madeira

    Spain

    • 51001 – 51005 Ceuta
    • 52001 – 52005 Melilla
    • 35000 – 35999 Canary Islands

     

    Do you ship to DHL Packstations, Paketshop, Postlagernd or Postfilliale?

     

    No, we do not ship to DHL packstations, Paketshop, Postlagernd or Postfilliale as your order will be returned to us as they are shipped as small mailers, not as packages.

     

    Do you ship to DPD packet points, Post Restante, PO boxes, Postfach, Packeta Z-BOX, or AlzaBox?

     

    Yes, we can ship to DPD packet points, using the DPD shipping method only.

    We can also ship to Packeta Z-Boxes, Pickup Points and AlzaBoxes, using the Zásilkovna (specifically for domestic Czech shipping) shipping method only. For specific locations within Czechia please visit the Zasilkovna website.

    For information on specific Pickup Points and Packeta Z-Box locations outside of Czechia to which we ship using the Packeta shipping method please visit the Packeta website. (Note that we still only ship to specific countries).

    We can also ship to Postfach, using the Deutsche Post (only for domestic German shipping) method only.

    We can also ship to Post Restante addresses and PO boxes.

     

    Do you ship to mailforwarders?

     

    No, we do not ship to mailforwarders.

     

    My order has not moved from a depot in several days, what is going on?

     

    Due to unexpected circumstances orders might be delayed in the postal system, this can be due to many reasons; bad weather, postal strikes, holiday season work related overloads and so forth.

    Please note that in the worst case scenario several of these reasons can exacerbate each other, for example bad weather during the holiday season, or postal strikes during the holiday season. And thus an initial delay of several days might cascade into a week or more.

    Current delays for PostNL can be found at their PostNL website.

    For any Deutsche Post related delays please see their Current Information and Notes page and their Global Event Observer.

    DPD nor Packeta are transparent about any potential delays on their sites, but rest assured that all orders should eventually start moving again when delays have cleared up on their end.

     

    Trouble Shooting

    Do you offer reships?

     

    All orders sent with TRACKED shipping come with a free 100% reship if your order hasn’t arrived after 4 weeks within the EU or 12 weeks Outside the EU (or it has been determined to be lost before that time).

    We DO NOT offer reships on Untracked orders.

    We will not re-ship orders that have been seized by customs.

     

    What if my order does not arrive?

     

    In the event that your order does not arrive, we have two options:

    • All Customers who selected Tracked shipping will have their full order reshipped if it has not arrived after 4 weeks and an investigation with the carrier.
    • Untracked orders are non-eligible for our reshipping service.

    If your order does not arrive, please feel free to reach out and we’ll do our best to help!

     

    GERMAN CUSTOMERS

    If your order hasn’t arrived after 21 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE

     

    When will I receive my reship if my order is lost?

     

    We reship an order after a certain length of time (depending on the country), or if it is clear from the tracking status that the order has been returned to us.

    This is the amount of time we generally wait until reshipping an order:

    Netherlands – 3 weeks

    Germany – 3 weeks

    Czech Republic – 3 weeks

    Rest of Europe – 4 weeks

    If it is clear from the tracking that the package is still in motion and it seems likely the order is not lost, we may wait a little longer until we’re able to verify if the package is lost or not.

     

    I forgot to write my 6 digit order number as my payment description/reference, what should I do?

     

    If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

    If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

     

    I cannot add my 6 digit order number as my payment description/reference, what should I do?

     

    Most third party bank transfers do not allow attachment of extra information, we are more often than not still able to discern which order this payment belongs to.

    These payment transfers, however, can take a (very) long time to appear on our end, after 14 days the order is automatically cancelled if we have not received payment yet. At which point we’ll send you an email asking for information so we are able to investigate where the payment might be.

     

    My order got cancelled automatically, what should I do?

     

    If we have not received payment within 14 days since the placement of your order, the order gets automatically cancelled from our end. Which may be due to the following:

    • Sometimes our system cannot match your bank transfer payment to your order, this is either because there is no order number in the reference of the transaction, or the name of the card holder does not match the name of the order details.
    • Payment transfers can take far longer than expected, which is especially the case for third party bank transfers.

    On cancellation you should have received an email, inquiring for information so we can investigate where your payment might be. Once your payment has been found, your cancelled order will be reopened and shipped immediately.

     

    Molecule Storage and Information

    How should I store lysergamides?

     

    Lysergamides (e.g. 1P-LSD, 1V-LSD,  1D-LSD etc.) should be stored:

    • Away from direct sunlight
    • Away from moisture
    • Below 25°
    • Sealed inside the fridge or freezer for long term storage (6 months+)

    If stored correctly, lysergamides can be preserved for many years.

     

    How should I store tryptamines?

     

    Tryptamines (e.g. 4-HO-MET, 5-MeO-DMT, 5-MeO-MiPT etc.) should be stored:

    • In the fridge in a sealed container (especially if storing for longer than a few weeks)
    • Away from direct sunlight
    • Away from moisture
    • If storing long term (6 months+), store sealed inside the freezer

     

    How should I store phenethylamines?

     

    Phenethylamines (e.g. 2C-B-FLY, 5-MAPB, 3-FEA etc.) should be stored:

    • In a cool, dry place
    • Away from direct sunlight

    Phenethylamines generally have a long shelf life and should keep well for years in these conditions.

     

    How should I store arylcyclohexylamines (dissociatives)?

     

    Arylcyclohexylamines (e.g. 2-FDCK, 3-MeO-PCE, DMXE etc.) should be stored:

    • In a cool, dry place
    • Away from direct sunlight

    Arylcyclohexylamines should keep well for many years if kept away from direct sunlight and moisture.

     

    My ordered products look different (i.e. color/texture) from what I expected

     

    Due to the nature of production every batch of a product will have varied physical differences between them, it might be a shade darker or lighter or even a completely different texture altogether e.g. powder-like instead of crystal-like.

    Regardless of these differences, please rest assured that these batches are still the same product in question and fully tested. NMR reports are available for each product, showing the purity and corroborating the contents.

    If you still feel uncertain please feel free to reach out to us so we can put your mind at ease.

     

    Join the Community

    How can I join the community writing team?

     

    We’re always looking for passionate and experienced members of the community to join our writing team. If you’re interested in psychedelics or similar subjects such as health or adduction, please feel free to reach out to us at blog@chemica-collective.com and provide us with some examples of your previous writing as well as some information about yourself and your interests.

    We pay based on your experience and capabilities and reserve the right to refuse to work with anyone for any reason.

     

    Can I join any research community groups?

     

    There is a wonderful, friendly and very helpful Discord community that you can join here. They are comprised of like-minded and very knowledgeable individuals who are more than happy to help with any questions you might have. We have no association with this group and no control or influence over the activities or discussions that take place there.

     

    How else can I can I get involved?

     

    There is a huge amount of value to sharing your research results – either through giving detailed and honest reviews on our product pages, or by writing details reports on Reddit or other forums.

    Knowledge really is power when it comes to the research community and harm reduction and the need for better information on the novel compounds on which we are conducting research. Any and all information and sharing of personal experiences is invaluable to everyone in the community, and we appreciate every one of you that takes the time to share your experiences.

    We appreciate these contributions so much that we will pay 50 ChemCoins for every product review you provide with a limit of 5 paid reviews per account.

    Negative reviews are more than welcome but we reserve the right to refuse unhelpful or low-effort reviews that offer little to no value to the community.

     

    Other Questions

    Where are you based?

     

    We are a Dutch company but have an office in Germany, the Czech Republic as well as The Netherlands! This means we are able to process and post our German and Czech orders domestically (from within Germany and within the Czech Republic respectively) and offer super fast shipping, with no risk of customs seizures.

     

    Do you offer free samples?

     

    We do not supply free samples!

     

    person
    Stathis
    7 hours ago
    professionals immediate response to my payment and quick shipping
    person
    Rogelio G
    1 day ago
    Really good products and great customer service. ;)
    person
    Yevhenii B
    1 day ago
    I didn’t leave a review for a long time, because I didn’t know what I was going to work with, I was pleasantly surprised and even too surprised) the store is excellent, fast, clear and transparent)
    person
    Richard Z
    2 days ago
    Everything is great. Meaningful research can be only happening with high quallity chemicals. I have to say, that thanks to this company, my research got a great results. I will be ordering more for sure, we need to uncover a lot of things in our research.
    person
    Stephan G
    2 days ago
    Perfekt
    person
    Stefan
    3 days ago
    100% trustworthy! Thank you guys!
    person
    Sergio R
    4 days ago
    Escribo mi reseña en español para poder expresarme con total claridad, ya que mi nivel de inglés no es muy alto. Para comenzar el servicio fue perfecto. Tardó en llegarme a Alcalá de Henares (España) tan solo 1 semana desde que realicé el pedido. La experiencia con el producto fantástica. Soy un psiconauta relativamente experto, pero es la primera vez que accedo a este tipo de productos a través de gente profesional. El viaje fue un Océano de sensaciones y percepciones únicos y maravillosos, el cual compartí con mi pareja. Nos adentramos en el bosque mientras el ácido iba haciendo su efecto sobre nosotros, resultando en una conexión extrema y placentera con la naturaleza, así como con mi compañera de viaje. Pienso repetir y volver a confiar en Chemical Collective, además de experimentar con otros productos de su catálogo
    person
    Pit F
    4 days ago
    Awesome!
    person
    Alexander
    4 days ago
    Amazing research, thank you CC! <3
    person
    Andreas T
    7 days ago
    Fast delivery, impeccable service. I am happy.
    person
    Alexander
    8 days ago
    Guys really fixed my mistake and send the order fast , so yes i have used them in the past i will use them again!Thank you team!
    person
    Vincent B
    9 days ago
    Very fast and effective, thx you
    person
    Roman K
    9 days ago
    very good resultes
    person
    Eduard C
    9 days ago
    I bought and everything came. Without a lie, this is the best team.
    person
    Raúl M
    13 days ago
    Top material very good products
    person
    Robert
    13 days ago
    Supberb service! 10+
    person
    Felix G
    13 days ago
    Every Time a great pleasure, thanks
    person
    I.M.
    13 days ago
    Excellent shipping. High quality products.
    person
    Jan N
    13 days ago
    At first was kind of scared thinking it can’t be legit but damn I was wrong. The stuff works pretty decently and the delivery was quite quick, I’m thinking about geting more 🙏

    Lots of love
    from Jack, Jessica, Gigi and Matt

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