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Free shipping over €50 & free tracked shipping over €100

Friendly customer service available 9-5pm Monday to Friday

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    Payments

    I've paid for my order via bank transfer, what next?

     

    As soon as we have received your payment (this usually takes 1-2 business days – so if you pay on Friday, it will be received on Monday or Tuesday), you will receive an automated email from us (make sure you check your spam folder!).

    You’ll then receive another email within 24 hours letting you know your order has been shipped. If your order was tracked, you’ll receive your tracking details in a separate email from us.

     

    I've paid for my order with cryptocurrency, why is it still pending?

     

    Sometimes it takes up to 24 hours for our cryptocurrency payment processor to confirm that your payment has been received. So if your order still hasn’t updated, don’t worry!

    You will receive an automated email as soon as your order status has been updated, you’ll then receive another email when your order has been shipped (generally within 24 hours!).

     

    I forgot to write my 6 digit order number as my payment description/reference, what should I do?

     

    If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

    If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

     

    I cannot add my 6 digit order number as my payment description/reference, what should I do?

     

    Most third party bank transfers do not allow attachment of extra information, we are more often than not still able to discern which order this payment belongs to.

    These payment transfers, however, can take a (very) long time to appear on our end, after 14 days the order is automatically cancelled if we have not received payment yet. At which point we’ll send you an email asking for information so we are able to investigate where the payment might be.

     

    What payment methods do you accept?

     

    We accept Bank Transfers and a number of Crypto Currencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum and Monero.

    Please see our guide on how to buy and use cryptocurrencies here.

    We DO NOT accept Paypal.

     

    Where can I find your bitcoin/altcoin address to make a payment to?

     

    When you place an order and select either “Bitcoin + Litecoin” or “Altcoins” at checkout, you’ll be redirected to either cryptoqo.io (for BTC and LTC) or cointopay.com (for altcoins).

    From there, you’ll be able to select which cryptocurrency you wish to use to make the payment. Then you’ll receive an address that is unique to your order. Do not use that address to pay for any other orders and make sure you pay within the time given.

    In case your payment takes longer than expected and arrives outside the time window, just get in touch with us (you won’t lose your money, don’t worry!).

    Make sure you send the correct cryptocurrency to the address. If you send BTC to a LTC address, for example, you will lose your BTC and there will be no way to retrieve it!

     

    Why is my cryptocurrency invoice higher than expected?

     

    Due to the nature of cryptocurrencies, Cointopay charge fees for each transaction. We recommend using our other crypto payment processor Cryptoqo for lower fees!

     

    Shipping

    What is the average shipping time?

     

    Arrival times vary from country to country and shipping method, making it difficult to give a precise date/time. We provide the following estimates:

     

    Deutsche Post 

    All German orders are shipped with either Deutsche Post Standard or Deutsche Post Einwurf Einschreiben.

    Average shipping time – 1-2 days (can take up to 1 week).

     

    PostNL Untracked

    To Netherlands – Average time 1-2 business days (can take up to 5 days due to holiday season/covid delays)

    To France and Belgium – Average time 3-6 business days (can take up to 2-3 weeks due to holiday/covid delays)

    To Canada – Average time 2-3 weeks (can take up to 6 weeks)

    To Australia – Average time 4-5 weeks (can take up to 6-7 weeks)

    To Japan – Average time 3-4 weeks (can take up to 6 weeks)

    To Ireland – Average time 5-10 days (can take up to 3 weeks)

    To Rest of World – Anywhere between 2-6 weeks

     

    DPD Tracked

    France – Average 2-5 business days (can take up to 2-3 weeks due to covid/holiday delays)

    Spain, Portugal, Italy – Average 4-8 days (can take 3 weeks or longer due to covid/holiday delays)

    Rest of Europe – Average time 5-10 days (can take up to 3-4 weeks)

     

    Where can I find my order/shipping confirmation email?

     

    You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

    Reasons you may not have received a confirmation email:

    • It is in your spam folder
    • The email was undelivered (our emails often go undelivered to @icloud, @tuta and @me addresses)
    • Your email address contained a typo

    If you do not receive an automated email from us, please try whitelisting our email using this guide or feel free to get in touch via the contact form or the Live Chat!

     

    Where will my order be shipped from?

     

    All German orders of 1D-LSD and Kratom are shipped from our German office via Deutche Post, either by way of Einwerf Einschreiben (tracked) or Standard (untracked) shipping.

    All Czech orders, made from the “Shipped from Czechia” category, are shipped:

    • Domestically from our Czech office via Zásilkovna (tracked) or Česká pošta (untracked) shipping.
    • To select countries within Europe, from our Czech office, by way of Packeta (tracked) or untracked shipping.

    All other orders are shipped from our headquarters in the Netherlands via:

    • DPD (tracked) within Europe, where available.
    • Untracked shipping

     

    Which countries do you ship to?

     

    We ship to most countries excluding the United Kingdom, United States, Sweden, Thailand, Philippines, Denmark, Switzerland and Austria. This does not pertain to merchandise and the like

    Restrictions on certain products may apply as laws change continuously. Please check the current laws in your jurisdiction before placing an order!

     

    When will my order be shipped?

     

    All orders that have had their payments confirmed before 13:00 CET will be sent out the same day, unless otherwise specified or if products are on back order/out of stock.

    If you paid via bank transfer, please allow for 1-2 business days for the payment to arrive in our account and be confirmed.

    Once payment has been received and matched to your order, you’ll receive an automated email from us and another email once the order has been shipped!

    Please make sure you use your order number as the payment reference and use the same name and billing address as the account you are paying from to ensure there are no delays!!

     

    Why is my (free) shipping more/less expensive than before?

     

    The prices of shipping and the free-shipping threshold we offer are influenced by many factors, many of which we sadly do not have control over. Most price changes are the direct result of the decision by the shipping company to change their prices, which in turn is related to complicated market volatility.

    Such shipping company changes can be country specific, permanent or temporary until a situation has resolved and we hope for your understanding in this matter.

     

    How many days a week do you ship?

     

    We ship orders between Mon-Fri. Any orders made after 13:00 CET on Friday will be sent the following Monday.

    If we’re very busy, we sometimes pack orders at the weekend to be shipped on Monday, just in case you receive a “your order has been completed” email on Saturday or Sunday, this is the reason why!

     

    How is my order packaged?

     

    We use every precaution when packaging your order to make sure it reaches its destination safely.

    We keep every package as flat and inconspicuous as possible.

    There is no indication of the interior contents on the package exterior.

     

    How does tracked shipping & stealth work?

     

    Tracked Shipping & Stealth is a special shipping method available to select countries currently.

    Part of your order, that is to say Headshop and Merchandise, will be shipped by way of a Tracked shipping method, whereas any other order contents will be shipped by way of an Untracked Stealth shipping method.

     

    Does DPD ship to my location?

     

    DPD ships to most locations in Europe with the exception PO Box addresses and freepost numbers, however this only relates to locations with a direct road connection. Very remote and obscure places may still be excluded from their delivery network.

    In such a scenario we will contact you, as we can only offer an untracked shipping option to your location then.

    To our knowledge DPD DOES NOT ship to the following locations and postal codes (do note this list is not extensive):

    Denmark (DK)

    • 3900 – 3999 Greenland
    • FO 100 – 3999 Faroe Islands

    Finland (FI)

    • 22100 – 22950 Åland Islands

    France (FR)

    • 97000 – 97999, 98600 – 98999

    Germany (DE)

    • 78266 Büsingen
    • 27498 Helgoland

    Greece (GR)

    • 18010 – 18020 – 18040 – 18050
    • 80110
    • 81100 – 81113, 81200, 81300, 81400 – 81401
    • 82100, 82102 – 82104,82200, 82300
    • 83100 – 83104, 83200
    • 84002 – 84003, 84005, 84008 – 84010, 84100,
      84200 – 84201, 84300 – 84302, 84400 – 84401,
      84500, 84600, 84702, 84800 – 84801
    • 85001 – 85002, 85100 – 85109, 85111, 85200, 85300,
      85303, 85400 – 85401, 85500, 85600, 85700, 85800
    • 70001 – 82101 Crete

    Italy (IT)

    • 23030 Livigno
    • 22060, 22061 Campione d’Italia
    • 47031, 47890 – 47899 San Marino
    • 00120 Vatican

    Portugal (PT)

    • 9500-999 Azoren
    • 9000 – 9499 Madeira

    Spain (ES)

    • 51000 – 52999 Ceuta
    • 52001 – 52005 Melilla
    • 35000 – 35999, 38000 – 38900 Canary Islands

     

    Does Packeta ship to my location?

     

    We currently have Packeta tracked shipping available to the follow countries:

    • Bulgaria
    • Croatia
    • Czech Republic
    • France
    • Hungary
    • Italy
    • Luxembourg
    • Poland
    • Portugal
    • Slovakia
    • Slovenia
    • Spain
    • Romania

    Please note that more countries may be added at a later point in time, and that very remote and obscure places in these countries may still be excluded from their delivery network (this includes overseas islands that are part of the above listed countries). In such a scenario we will contact you, as we can only offer an untracked shipping option to your location then.

     

    Do you ship to DHL Packstations, Paketshop, Postlagernd or Postfilliale?

     

    No, we do not ship to DHL packstations, Paketshop, Postlagernd or Postfilliale as your order will be returned to us as they are shipped as small mailers, not as packages.

     

    Do you ship to DPD packet points, Post Restante, PO boxes, Postfach, Packeta Z-BOX, or AlzaBox?

     

    Yes, we can ship to DPD packet points, using the DPD shipping method only.

    We can also ship to Packeta Z-Boxes, Pickup Points and AlzaBoxes, using the Zásilkovna (specifically for domestic Czech shipping) shipping method only. For specific locations within Czechia please visit the Zasilkovna website.

    For information on specific Pickup Points and Packeta Z-Box locations outside of Czechia to which we ship using the Packeta shipping method please visit the Packeta website. (Note that we still only ship to specific countries listed in the “Does Packeta ship to my location?” section of the FAQ).

    We can also ship to Postfach, using the Deutsche Post (only for domestic German shipping) method only.

    We can also ship to Post Restante addresses and PO boxes.

     

    Do you ship to mailforwarders?

     

    No, we do not ship to mailforwarders.

     

    Can I use one shipping provider to ship to another shipping providers pickup/box?

     

    No, you cannot ship with one shipping provider to another shipping providers pickup point or box, as they operate on different networks. If the customer tries to order in such a way then your shipment will be rejected by them and hopefully be returned to us as they cannot receive and handle your sent package.

    If it is returned to us then we can reship your order, but we will charge the shipping fee again.

    If it becomes lost due to the customer trying to order in such a way then we can ship your order again (to a proper supplied location), but we will charge the full price for it. As it is the customers responsibility to make sure to provide us with correct address/shipping information.

     

    My order has not moved (from a depot) in several days, what is going on?

     

    Due to unexpected circumstances orders might be delayed in the postal system, this can be due to many reasons; bad weather, postal strikes, holiday season, work related overloads and so forth.

    Please note that in the worst case scenario several of these reasons can exacerbate each other, for example bad weather during the holiday season, or postal strikes during the holiday season. And thus an initial delay of several days might cascade into a week or more.

    Current delays for PostNL can be found at their PostNL website.

    For any Deutsche Post related delays please see their Current Information and Notes page and their Global Event Observer.

    For any DPD related delays please see their Parcel Update page for any delays and their (delayed) shipping schedule in relation to national and international holidays.

    Packeta are not transparent about any potential delays on their sites, but rest assured that all orders should eventually start moving again when delays have cleared up on their end.

    Please also see the list of all Dutch public holidays that will affect shipping times and bank transfers.

     

    Trouble Shooting

    Do you offer (free) reships?

     

    All orders sent with TRACKED shipping come with a free 100% reship if your order hasn’t arrived after 4 weeks within the EU or 12 weeks Outside the EU (or it has been determined to be lost before that time).

    We do not offer a free reship on orders that have not been picked up by the customer, as it is the customers responsibility to pick their order up from their requested location (Pick Up Point, Postal Boxes etc.). As such we will charge the shipping fee again for this type of reship. In the unlikely event that the order gets lost as it is being returned to us we do not offer a free reship at all.

    We DO NOT offer reships on Untracked orders.

    We will not re-ship orders that have been seized by customs.

     

    What if my order does not arrive?

     

    In the event that your order does not arrive, we have two options:

    • All Customers who selected Tracked shipping will have their full order reshipped if it has not arrived after 4 weeks and an investigation with the carrier.
    • Untracked orders are non-eligible for our reshipping service.

    If your order does not arrive, please feel free to reach out and we’ll do our best to help!

     

    GERMAN CUSTOMERS

    If your order hasn’t arrived after 21 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE

     

    My tracked order says it's been delivered but I have received nothing, what is going on?

     

    I many cases delivery drivers will leave packages at your neighbors or around your front door, if you are not home upon their delivery attempt. They should leave a notice of this fact with you, but at times they do not which leads to confusion where a package might be. So please check in these locations first and foremost.

    Sometimes delivery drivers will scan-out a package, that is to say have it state delivered, when they’ve only just started their delivery route. It might therefore arrive later in the day, or if delivery was not possible that day it should arrive the next day instead. Please note that in the case that this happens on a Friday, it would be the next Monday. And during the holiday season this might take even longer. So please give it a few more days of waiting.

     

    My tracked order says it's been delivered at a delivery point but the clerk cannot find it, what is going on?

     

    Postal companies scan out a package upon delivering it to a pickup-point, at which point you get a confirmation email/sms from them stating your package has been delivered and is ready for pickup. However, a worker at the pickup point needs to scan this package “in” after this has happened so it is actually available for pickup, otherwise it is not to be found in their system yet.

    Depending on how many packages this pickup point receives at a time, your package might only be scanned in hours later than the pickup message you received. So if you arrive straight after receiving your pickup message, you might be turned away empty handed. Sometimes you might only get your package the day after this message at this pickup point, if the delivery driver was late and there are a lot of packages to scan in still.

     

    My tracked order to a home address got delivered at a pick-up point instead, what happend?

     

    There are two possible reasons this has happened, if delivery was not possible at the home address (for one or more days), delivery drivers may deliver it to a nearby pick-up point instead (otherwise it would have already been returned). So the package can still be picked up for several more days before it will be returned.

    If you live in a very remote place, delivery drivers may not even attempt the delivery and will deliver your package to the nearest pick-up point instead (this can be a town over). We sadly do not have any control over this and hope for your understanding in this matter.

     

    Can I receive help after a very long time (± 180 days) with my tracked order?

     

    Depending on how long its been we may not be able to help with any tracked order anymore, as tracking numbers get re-used and invalidated by shipping companies after a set period of time (normally that is a very long time, approximately 180 days but that can be longer/shorter depending on the shipping company in question).

    It is therefore impossible for us to check what happened with the order, and can only assume its been correctly delivered since we haven’t been contacted by you in a timely manner (<180 days).

     

    When will I receive my reship if my order is lost?

     

    We reship an order after a certain length of time (depending on the country), or if it is clear from the tracking status that the order has been returned to us.

    This is the amount of time we generally wait until reshipping an order:

    Netherlands – 3 weeks

    Germany – 3 weeks

    Czech Republic – 3 weeks

    Rest of Europe – 4 weeks

    If it is clear from the tracking that the package is still in motion and it seems likely the order is not lost, we may wait a little longer until we’re able to verify if the package is lost or not.

     

    I forgot to write my 6 digit order number as my payment description/reference, what should I do?

     

    If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

    If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

     

    I cannot add my 6 digit order number as my payment description/reference, what should I do?

     

    Most third party bank transfers do not allow attachment of extra information, we are more often than not still able to discern which order this payment belongs to.

    These payment transfers, however, can take a (very) long time to appear on our end, after 14 days the order is automatically cancelled if we have not received payment yet. At which point we’ll send you an email asking for information so we are able to investigate where the payment might be.

     

    My order got cancelled automatically, what should I do?

     

    If we have not received payment within 14 days since the placement of your order, the order gets automatically cancelled from our end. Which may be due to the following:

    • Sometimes our system cannot match your bank transfer payment to your order, this is either because there is no order number in the reference of the transaction, or the name of the card holder does not match the name of the order details.
    • Payment transfers can take far longer than expected, which is especially the case for third party bank transfers.

    On cancellation you should have received an email, inquiring for information so we can investigate where your payment might be. Once your payment has been found, your cancelled order will be reopened and shipped immediately.

     

    Molecule Storage and Information

    How should I store lysergamides?

     

    Lysergamides (e.g. 1P-LSD, 1V-LSD,  1D-LSD etc.) should be stored:

    • Away from direct sunlight
    • Away from moisture
    • Below 25°
    • Sealed inside the fridge or freezer for long term storage (6 months+)

    If stored correctly, lysergamides can be preserved for many years.

     

    How should I store tryptamines?

     

    Tryptamines (e.g. 4-HO-MET, 5-MeO-DMT, 5-MeO-MiPT etc.) should be stored:

    • In the fridge in a sealed container (especially if storing for longer than a few weeks)
    • Away from direct sunlight
    • Away from moisture
    • If storing long term (6 months+), store sealed inside the freezer

     

    How should I store phenethylamines?

     

    Phenethylamines (e.g. 2C-B-FLY, 5-MAPB, 3-FEA etc.) should be stored:

    • In a cool, dry place
    • Away from direct sunlight

    Phenethylamines generally have a long shelf life and should keep well for years in these conditions.

     

    How should I store arylcyclohexylamines (dissociatives)?

     

    Arylcyclohexylamines (e.g. 2-FDCK, 3-MeO-PCE, DMXE etc.) should be stored:

    • In a cool, dry place
    • Away from direct sunlight

    Arylcyclohexylamines should keep well for many years if kept away from direct sunlight and moisture.

     

    My ordered products look different (i.e. color/texture) from what I expected

     

    Due to the nature of production every batch of a product will have varied physical differences between them, it might be a shade darker or lighter or even a completely different texture altogether e.g. powder-like instead of crystal-like.

    Regardless of these differences, please rest assured that these batches are still the same product in question and fully tested. NMR reports are available for each product, showing the purity and corroborating the contents.

    If you still feel uncertain please feel free to reach out to us so we can put your mind at ease.

     

    Join the Community

    How can I join the community writing team?

     

    We’re always looking for passionate and experienced members of the community to join our writing team. If you’re interested in psychedelics or similar subjects such as health or adduction, please feel free to reach out to us at blog@chemica-collective.com and provide us with some examples of your previous writing as well as some information about yourself and your interests.

    We pay based on your experience and capabilities and reserve the right to refuse to work with anyone for any reason.

     

    Can I join any research community groups?

     

    There is a wonderful, friendly and very helpful Discord community that you can join here. They are comprised of like-minded and very knowledgeable individuals who are more than happy to help with any questions you might have. We have no association with this group and no control or influence over the activities or discussions that take place there.

     

    How else can I can I get involved?

     

    There is a huge amount of value to sharing your research results – either through giving detailed and honest reviews on our product pages, or by writing details reports on Reddit or other forums.

    Knowledge really is power when it comes to the research community and harm reduction and the need for better information on the novel compounds on which we are conducting research. Any and all information and sharing of personal experiences is invaluable to everyone in the community, and we appreciate every one of you that takes the time to share your experiences.

    We appreciate these contributions so much that we will pay 50 ChemCoins for every product review you provide with a limit of 5 paid reviews per account.

    Negative reviews are more than welcome but we reserve the right to refuse unhelpful or low-effort reviews that offer little to no value to the community.

     

    Other Questions

    Where are you based?

     

    We are a Dutch company but have an office in Germany, the Czech Republic as well as The Netherlands! This means we are able to process and post our German and Czech orders domestically (from within Germany and within the Czech Republic respectively) and offer super fast shipping, with no risk of customs seizures.

     

    Do you offer free samples?

     

    We do not supply free samples!

     

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