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Chemical Collective

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Friendly customer service available 9am-5pm Monday to Friday

Free standard shipping over €50 and free tracked shipping over €100


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If orders have not arrived after 8 working days from the shipping date, an investigation needs to be opened with Deutsche Post. We find once this process has started, orders tend to arrive after a few days or are returned to us – at which point we can send them back out again. Deutsche Post store undelivered post until this process is completed.

Please get in touch with us after 8 working days to let us know your order hasn’t arrived. We can assist and send you a “proof of postage” picture to show your order before it was sent out, with the shipping label on it. This shipping label shows the date of postage, your unique shipping code and can be used as evidence for the investigation.

Deutsche Post domestic lost mail investigation form:



Please select

  • Shipment Not Delivered
  • National Mail
  • Untracked order = Letter (Brief)
  • Tracked order = Registered Mail (Einschreiben)


Shipment Type: Large Letter (€1.60)

If Tracked: Einwurf Einschreiben

Stamp / Tracking Code: Code starting with A0 from your order (can be seen on shipping label from proof of postage pic)

Date of consignment: Shipping Date on your postage label (see pic)

Posting Point: Mail Box

Address: Berlin 10717

Contents: Other – “Art”

More info: “Small art card with folded A5 poster”

Personal Details: Please fill out your info

Sender Details:
Company: Mailboxde.com GmbH
Street: Outer Weberstr
House number: 57
Addition: ID 161623
Postcode: 02763
Location: Zittau

Does the recipient address used on the shipment differ from the address given here? NO

Upload an attachment: Upload a picture of the order with the product cropped out, that shows the packaging and shipping label only. If you can’t do this, get in touch and we can crop the picture for you!

Iker R
20 hours ago
Awesome as always ❤️
Jaime V
22 hours ago
Perfectomundo :-)
Jörg S
1 day ago
Good service, thanks 👍
Federico M
5 days ago
Primo viaggio con 1D-LSD... Dio vi benedica, mi auguro che duriate tanto tanto tanto :)
5 days ago
Not gonna lie I expected to have to wait 3 months if it even arrived with how notoriously bad my country's customs is. It arrived perfectly though in just over a month. Super excited to order again!
Dua M
5 days ago
So i had the worst experience with them ever. My order was not being able to be tracked down and when I contacted them they told me to check in with the post office myself. I did and got my package although it was empty and there was nothing in the packaging so the day of the party where I was supposed to use my order. did not happen so my friends were all high and I had to sit there sober because of their mistake. Upon contacting them, they replied days after and promise to double the order and send it. Well it did not happen when the order came it had the original order which was not doubled down.(eventhough it was promised ). Anyways I was scammed before so I decided to make a video before opening the package ….and u guessed it. There was nothing in it and it was caught on the camera. I wrote them an email which they have been ignoring from a while after more than a week I’m writing this review and hoping to get atleast my money back! I would suggest to avoid them at all costs!
Ilya M
7 days ago
9 days ago
I have made several orders at this store. Once the package was not delivered to me. Probably the loss of the carrier that delivered the package. Even though the package was not insured against loss, I was sent compensation in the form of a "gift" in the next order. When I pointed it out. The CC team communicates by e-mail, is happy to advise you and always accommodates your requests. The only e-shop that has soul and very good heart. Great shop, great team. Thank you very much.
Roman P
9 days ago
First it arrive in two weeks. For me it one of this fast shipping. Second, the material was with full.chem sticks. So you do not worry. The quality of what I had check was wonder full
Ole M
9 days ago
Love the site, I’d wish some more products would be added that are available in Germany.
Michael C
10 days ago
I had a very therapeutic experience. Felt very refreshed and healed.
Marko N
11 days ago
Took a bit longer to arrive than I expected but overall very good experience.
Frank M
11 days ago
Absolutely reliable delivery. Thank you !
Giovanna D
11 days ago
Update: I got a message from them.
François-Xavier L
12 days ago
I ordered 1cp-lsd. after a laboratory analysis, i learn’t That’s it’s 1p-lsd. I think it's not very serious
Víctor H
12 days ago
After one month I haven't received my order. I could understand it's not necessarily their fault but Chemical Collective did not offer any solution.
André J
12 days ago
Super schnelles und verlässliches Handling - gerne wieder!
Jim R
12 days ago
All good, fast delivery
Emeric C
13 days ago
Delivery in time Product of really good quality, really happy and will order again very soon big thanks to chemical collective !!
Witali J
14 days ago

Lots of love
from Jack, Jessica, Gigi and Matt


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