If orders have not arrived after 8 business days from the shipping date, an investigation needs to be opened with Deutsche Post. We find once this process has started, orders tend to arrive after a few days or are returned to us – at which point we can send them back out again. Deutsche Post store undelivered post until this process is completed.
Please get in touch with us after 8 business days to let us know your order hasn’t arrived. We can assist and send you a “proof of postage” picture to show your order before it was sent out, with the shipping label on it. This shipping label shows the date of postage, your unique shipping code and can be used as evidence for the investigation.
Deutsche Post domestic lost mail investigation form.
HOW TO FILL IT OUT:
The Deutsche Post shipping label contains all the information you need for the investigation,
In which case you need to calculate backwards to get to the price of the Shipment type, it’s quite simple just subtract €2.35 (the current price for Tracked) from the price listed on the shipment label. For example: If the price reads €3.30 then subtract €2.35 from this to get €0.95, the price of a Standard Letter (you can find these prices listed below under Shipment Type or for an always accurate listing see Deutsche post).
On the Deutsche Post domestic lost mail investigation form please select the following:
- Shipment Not Delivered (Sendung nicht zugestellt)
- National Mail (National)
- Depending if you order was untracked or tracked choose one of the following:
- Untracked order = Letter (Brief, Warensendung, Postkarte)
- Tracked order = Registered Mail (Einschreiben)
FORM INFO:
- Standard Letter (€0.95, Standardbrief)
- Compact Letter (€1.10, Kompaktbrief)
- Large Letter (€1.80, Großbrief)
- Maxi Letter (€2.90, Maxibrief)
If you chose Tracked (Einschreiben) in the previous screen then your variant of registered mail is: Registered Mail (+€2,35, Einwurf Einschreiben)
Stamp / Tracking Code: Code starting with A0 from your order (can be seen on shipping label from proof of postage pic)
Date of consignment: Shipping Date on your postage label (see pic)
Posting Point: Mail Box
Address: Berlin 10717
Contents: Other – “Art”
More info: “Small art card with folded A5 poster”
Personal Details: Please fill out your info
Sender Details:
Street: Äußere Weberstr
House number: 57
Addition: ID 161623
Postcode: 02763
Location: Zittau
Does the recipient address used on the shipment differ from the address given here? NO
Upload an attachment: Upload a picture of the order with the product cropped out, that shows the packaging and shipping label only. If you can’t do this, get in touch and we can crop the picture for you!
