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FAQ

All orders are shipped from our headquarters in the Netherlands.

We ship to all countries excluding the United Kingdom and Austria.
Restrictions on certain products may apply.

We offer reships for all orders that include insured shipping.

All orders placed and paid for before 13:00 CET will be sent out the same day.

We deliver post Mon-Fri. Any orders made after 14:00 CET on Friday will be sent the following Monday.

Arrival times vary from country to country making it difficult to give a precise date/time. We provide the following estimates:
AIRMAIL
Europe (2 – 14 business days)
Worldwide (7 – 31 business days)
TRACKED
Europe (1 – 3 business days)
Worldwide (7-14 business days)

You will receive an email to the email account entered during registration. If you are unable to find it, make sure you check your spam folder!

We use every precaution when packaging your order to make sure it reaches its destination safely.

  • In the rare event that your order does not arrive, we have two options:
    All Customers who selected our Insured Tracked Postage Service will have their full order reshipped if it has not arrived.
  • All other Postal Services are non-eligible for our reshipping service.

We accept Bank Transfers and a number of Crypto Currencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum and Monero.

When you use Cointopay, they generate a unique Bitcoin address for every single order. So, never try to send funds to the same address as a previous order.
If you’re unable to find the unique BTC address during the checkout phase, there’s a good possibility that you have an Ad/Script Blocker enabled on your Web Browser. We ask all Customers to either disable their Ad/Script Blocker or add our website (http://chemical-collective.com) to your white-list exceptions.
Popular Ad Blockers such as uBlock and Adblock will prevent your unique BTC address from being generated. This also applies to Tor Browser. Tor Browser has in-built Ad/Script blockers that cannot be disabled, preventing you from successfully paying for your order.

Due to the nature of cryptocurrencies, Cointopay charge fees for each transaction. We recommend Litecoin for it’s fast payments and low fees!

We do not supply free samples except to long-standing customers we have built a relationship with!

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