FAQ

As soon as we have received your payment (this usually takes 1-2 business days – so if you pay on Friday, it will be received on Monday or Tuesday), you will receive an automated email from us (make sure you check your spam folder!).

You’ll then receive another email within 24 hours letting you know your order has been shipped. If your order was tracked, you’ll receive your tracking details in a separate email from us.

Sometimes it takes up to 24 hours for our cryptocurrency payment processor to confirm that your payment has been received. So if your order still hasn’t updated, don’t worry!

You will receive an automated email as soon as your order status has been updated, you’ll then receive another email when your order has been shipped (generally within 24 hours!).

Arrival times vary from country to country and shipping method, making it difficult to give a precise date/time. We provide the following estimates:

Deutsche Post 

All German orders are shipped with either Deutsche Post Standard or Deutsche Post Einwurf Einschreiben.

Average shipping time – 1-2 days (can take up to 1 week).

PostNL Untracked

To Netherlands – Average time 1-2 business days (can take up to 5 days due to holiday season/covid delays)

To France and Belgium – Average time 3-6 business days (can take up to 2-3 weeks due to holiday/covid delays)

To Canada – Average time 2-3 weeks (can take up to 6 weeks)

To Australia – Average time 4-5 weeks (can take up to 6-7 weeks)

To Japan – Average time 3-4 weeks (can take up to 6 weeks)

To Ireland – Average time 5-10 days (can take up to 3 weeks)

To Rest of World – Anywhere between 2-6 weeks

DPD Tracked

France – Average 2-5 business days (can take up to 2-3 weeks due to covid/holiday delays)

Spain, Portugal, Italy – Average 4-8 days (can take 3 weeks or longer due to covid/holiday delays)

Rest of Europe – Average time 5-10 days (can take up to 3-4 weeks)

You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

Reasons you may not have received a confirmation email:

• It is in your spam folder
• The email was undelivered (our emails often go undelivered to @icloud, @tuta and @me addresses)
• Your email address contained a typo

If you do not receive an automated email from us, please try whitelisting our email using this guide or feel free to get in touch via the contact form or the Live Chat!

All German orders of 1V-LSD are shipped from our German office via Deutche Post.

All other orders are shipped from our headquarters in the Netherlands via either PostNL or DPD.

We ship to most countries excluding the United Kingdom, United States, Sweden, Thailand, Philippines, Denmark, Switzerlands and Austria.

Restrictions on certain products may apply as laws change continuously.

Please check the current laws in your jurisdiction before placing an order!

All orders sent with TRACKED shipping come with a free 100% reship if your order hasn’t arrived after 4 weeks within the EU or 6 weeks Outside the EU (or it has been determined to be lost before that time).

We DO NOT offer reships on Untracked orders.

We will not re-ship orders that have been seized by customs.

If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

All orders that have had their payments confirmed before 13:00 CET will be sent out the same day, unless otherwise specified or if products are on back order/out of stock.

If you paid via bank transfer, please allow for 1-2 business days for the payment to arrive in our account and be confirmed.

Once payment has been received and matched to your order, you’ll receive an automated email from us and another email once the order has been shipped!

Please make sure you use your order number as the payment reference and use the same name and billing address as the account you are paying from to ensure there are no delays!!

We ship orders between Mon-Fri. Any orders made after 13:00 CET on Friday will be sent the following Monday.

If we’re very busy, we sometimes pack orders at the weekend to be shipped on Monday, just in case you receive a “your order has been completed” email on Saturday or Sunday, this is the reason why!

We use every precaution when packaging your order to make sure it reaches its destination safely.

We keep every package as flat and inconspicuous as possible.

There is no indication of the contents of the package on the package exterior.

In the event that your order does not arrive, we have two options:

• All Customers who selected Tracked shipping will have their full order reshipped if it has not arrived after 4 weeks and an investigation with the carrier.
• Untracked orders are non-eligible for our reshipping service.

If your order does not arrive, please feel free to reach out and we’ll do our best to help!

GERMAN CUSTOMERS
If your order hasn’t arrived after 8 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE

When you place an order and select either “Bitcoin + Litecoin” or “Altcoins” at checkout, you’ll be redirected to either cryptoqo.io (for BTC and LTC) or cointopay.com (for altcoins).

From there, you’ll be able to select which cryptocurrency you wish to use to make the payment. Then you’ll receive an address that is unique to your order. Do not use that address to pay for any other orders and make sure you pay within the time given.

In case your payment takes longer than expected and arrives outside the time window, just get in touch with us (you won’t lose your money, don’t worry!).

Make sure you send the correct cryptocurrency to the address. If you send BTC to a LTC address, for example, you will lose your BTC and there will be no way to retrieve it!

Due to the nature of cryptocurrencies, Cointopay charge fees for each transaction. We recommend using our other crypto payment processor Cryptoqo for lower fees!

We do not supply free samples except to long-standing customers we have built a relationship with!

We are a Dutch company but we have an office in Germany as well as The Netherlands! This means we are able to process and post our German orders domestically (from within Germany) and offer super fast shipping, with no risk of customs seizures.

Lysergamides (eg 1P-LSD, 1V-LSD, AL-LAD etc) should be stored:

• Away from direct sunlight
• Away from moisture
• Below 25°
• Sealed inside the fridge or freezer for long term storage (6 months+)

If stored correctly, lysergamides can be preserved for many years.

Tryptamines (eg 4-HO-MET, 5-MeO-DMT, 5-MeO-MiPT etc.) should be stored:

• In the fridge in a sealed container (especially if storing for longer than a few weeks)
• Away from direct sunlight
• Away from moisture
• If storing long term (6 months+), store sealed inside the freezer

Phenethylamines (eg 2C-B-FLY, 5-MAPB, 3-FEA etc) should be stored:

• In a cool, dry place
• Away from direct sunlight

Phenethylamines generally have a long shelf life and should keep well for years in these conditions.

Arylcyclohexylamines (eg 2-FDCK, 3-MeO-PCP, DMXE etc.) should be stored:

• In a cool, dry place
• Away from direct sunlight

Arylcyclohexylamines should keep well for many years if kept away from direct sunlight and moisture.

We reship an order after a certain length of time (depending on the country), or if it is clear from the tracking status that the order has been returned to us.

This is the amount of time we generally wait until reshipping an order:

Netherlands – 10 days

Germany – 10 days

Belgium – 2 weeks

France – 3 weeks

Rest of Europe – 4 weeks

If it is clear from the tracking that the package is still in motion and it seems likely the order is not lost, we may wait a little longer until we’re able to verify if the package is lost or not.

No, we do not ship to DHL packstations as your order will be returned to us as they are shipped as small mailers, not as packages.

Yes, we can ship to DPD packet points, using the DPD shipping method only.

We can also ship to Post Restante addresses and PO boxes.