As soon as we have received your payment (this usually takes 1-2 business days – so if you pay on Friday, it will be received on Monday or Tuesday), you will receive an automated email from us (make sure you check your spam folder!).

You’ll then receive another email within 24 hours letting you know your order has been shipped. If your order was tracked, you’ll receive your tracking details in a separate email from us.

Sometimes it takes up to 24 hours for our cryptocurrency payment processor to confirm that your payment has been received. So if your order still hasn’t updated, don’t worry!

You will receive an automated email as soon as your order status has been updated, you’ll then receive another email when your order has been shipped (generally within 24 hours!).

If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

Most third party bank transfers do not allow attachment of extra information, we are more often than not still able to discern which order this payment belongs to.

These payment transfers, however, can take a (very) long time to appear on our end, after 14 days the order is automatically cancelled if we have not received payment yet. At which point we’ll send you an email asking for information so we are able to investigate where the payment might be.

When you place an order and select either “Bitcoin + Litecoin” or “Altcoins” at checkout, you’ll be redirected to either cryptoqo.io (for BTC and LTC) or cointopay.com (for altcoins).

From there, you’ll be able to select which cryptocurrency you wish to use to make the payment. Then you’ll receive an address that is unique to your order. Do not use that address to pay for any other orders and make sure you pay within the time given.

In case your payment takes longer than expected and arrives outside the time window, just get in touch with us (you won’t lose your money, don’t worry!).

Make sure you send the correct cryptocurrency to the address. If you send BTC to a LTC address, for example, you will lose your BTC and there will be no way to retrieve it!

Due to the nature of cryptocurrencies, Cointopay charge fees for each transaction. We recommend using our other crypto payment processor Cryptoqo for lower fees!

What is the average shipping time?

Arrival times vary from country to country and shipping method, making it difficult to give a precise date/time. We provide the following estimates:

Deutsche Post 

All German orders are shipped with either Deutsche Post Standard or Deutsche Post Einwurf Einschreiben.

Average shipping time – 1-2 days (can take up to 1 week).

PostNL Untracked

To Netherlands – Average time 1-2 business days (can take up to 5 days due to holiday season/covid delays)

To France and Belgium – Average time 3-6 business days (can take up to 2-3 weeks due to holiday/covid delays)

To Canada – Average time 2-3 weeks (can take up to 6 weeks)

To Australia – Average time 4-5 weeks (can take up to 6-7 weeks)

To Japan – Average time 3-4 weeks (can take up to 6 weeks)

To Ireland – Average time 5-10 days (can take up to 3 weeks)

To Rest of World – Anywhere between 2-6 weeks

DPD Tracked

France – Average 2-5 business days (can take up to 2-3 weeks due to covid/holiday delays)

Spain, Portugal, Italy – Average 4-8 days (can take 3 weeks or longer due to covid/holiday delays)

Rest of Europe – Average time 5-10 days (can take up to 3-4 weeks)

You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

Reasons you may not have received a confirmation email:

• It is in your spam folder
• The email was undelivered (our emails often go undelivered to @icloud, @tuta and @me addresses)
• Your email address contained a typo

If you do not receive an automated email from us, please try whitelisting our email using this guide or feel free to get in touch via the contact form or the Live Chat!

All German orders of 1D-LSD and Kratom are shipped from our German office via Deutche Post, either by way of Einwerf Einschreiben (tracked) or Standard (untracked) shipping.

All Czech orders, made from the “Shipped from Czechia” category, are shipped:

• Domestically from our Czech office via Zásilkovna (tracked) or Česká pošta (untracked) shipping.
• To select countries within Europe, from our Czech office, by way of Packeta (tracked) or untracked shipping.

All other orders are shipped from our headquarters in the Netherlands via:

• DPD (tracked) within Europe, where available.
• Untracked shipping

We ship to most countries excluding the United Kingdom, United States, Sweden, Thailand, Philippines, Denmark, Switzerland and Austria. We reserve the right to refuse service to any country for any reason.

Restrictions on certain products may apply as laws change continuously.

Please check the current laws in your jurisdiction before placing an order!

All orders that have had their payments confirmed before 13:00 CET will be sent out the same day, unless otherwise specified or if products are on back order/out of stock.

If you paid via bank transfer, please allow for 1-2 business days for the payment to arrive in our account and be confirmed.

Once payment has been received and matched to your order, you’ll receive an automated email from us and another email once the order has been shipped!

Please make sure you use your order number as the payment reference and use the same name and billing address as the account you are paying from to ensure there are no delays!!

We ship orders between Mon-Fri. Any orders made after 13:00 CET on Friday will be sent the following Monday.

If we’re very busy, we sometimes pack orders at the weekend to be shipped on Monday, just in case you receive a “your order has been completed” email on Saturday or Sunday, this is the reason why!

We use every precaution when packaging your order to make sure it reaches its destination safely.

We keep every package as flat and inconspicuous as possible.

There is no indication of the interior contents on the package exterior.

Tracked Shipping & Stealth is a special shipping method available to select countries currently.

Part of your order, that is to say Headshop and Merchandise, will be shipped by way of a Tracked shipping method, whereas any other order contents will be shipped by way of an Untracked Stealth shipping method.

DPD ships to most locations in Europe, however this only relates to locations with a direct road connection. Very remote and obscure places may still be excluded from their delivery network.

In such a scenario we will contact you, as we can only offer an untracked shipping option to your location then.

To our knowledge DPD DOES NOT ship to the following locations and postal codes (do note this list is not extensive):

Finland

• 22100 – 22950 Åland Islands

Germany

• 78266 Büsingen
• 27498 Helgoland

Greece

• 18010 – 18020 – 18040 – 18050
• 80110
• 81100 – 81113, 81200, 81300, 81400 – 81401
• 82100, 82102 – 82104,82200, 82300
• 83100 – 83104, 83200
• 84002 – 84003, 84005, 84008 – 84010, 84100,
  84200 – 84201, 84300 – 84302, 84400 – 84401,
  84500, 84600, 84702, 84800 – 84801
• 85001 – 85002, 85100 – 85109, 85111, 85200, 85300,
  85303, 85400 – 85401, 85500, 85600, 85700, 85800
• 70001 – 82101 Crete

Italy

• 23030 Livigno
• 22060 Campione d’Italia
• 47890-47899 San Marino
• 00120 Vatican

Portugal

• 9500-999 Azoren
• 9000-9499 Madeira

Spain

• 51001 – 51005 Ceuta
• 52001 – 52005 Melilla
• 35000 – 35999 Canary Islands

No, we do not ship to DHL packstations, Postlagernd or Postfilliale as your order will be returned to us as they are shipped as small mailers, not as packages.

Yes, we can ship to DPD packet points, using the DPD shipping method only.

We can also ship to Packeta Z-Boxes, Pickup Points and AlzaBoxes, using the Zásilkovna (specifically for domestic Czech shipping) shipping method only. For specific locations within Czechia please visit the Zasilkovna website.

For information on specific Pickup Points and Packeta Z-Box locations outside of Czechia to which we ship using the Packeta shipping method please visit the Packeta website. (Note that we still only ship to specific countries).

We can also ship to Postfach, using the Deutsche Post (only for domestic German shipping) method only.

We can also ship to Post Restante addresses and PO boxes.

All orders sent with TRACKED shipping come with a free 100% reship if your order hasn’t arrived after 4 weeks within the EU or 6 weeks Outside the EU (or it has been determined to be lost before that time).

We DO NOT offer reships on Untracked orders.

We will not re-ship orders that have been seized by customs.

In the event that your order does not arrive, we have two options:

• All Customers who selected Tracked shipping will have their full order reshipped if it has not arrived after 4 weeks and an investigation with the carrier.
• Untracked orders are non-eligible for our reshipping service.

If your order does not arrive, please feel free to reach out and we’ll do our best to help!

GERMAN CUSTOMERS
If your order hasn’t arrived after 8 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE

We reship an order after a certain length of time (depending on the country), or if it is clear from the tracking status that the order has been returned to us.

This is the amount of time we generally wait until reshipping an order:

Netherlands – 10 days

Germany – 10 days

Czech Republic – 10 days

France – 3 weeks

Rest of Europe – 4 weeks

If it is clear from the tracking that the package is still in motion and it seems likely the order is not lost, we may wait a little longer until we’re able to verify if the package is lost or not.

If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

Most third party bank transfers do not allow attachment of extra information, we are more often than not still able to discern which order this payment belongs to.

These payment transfers, however, can take a (very) long time to appear on our end, after 14 days the order is automatically cancelled if we have not received payment yet. At which point we’ll send you an email asking for information so we are able to investigate where the payment might be.

If we have not received payment within 14 days since the placement of your order, the order gets automatically cancelled from our end. Which may be due to the following:

• Sometimes our system cannot match your bank transfer payment to your order, this is either because there is no order number in the reference of the transaction, or the name of the card holder does not match the name of the order details.
• Payment transfers can take far longer than expected, which is especially the case for third party bank transfers.

On cancellation you should have received an email, inquiring for information so we can investigate where your payment might be. Once your payment has been found, your cancelled order will be reopened and shipped immediately.

In the event that your order does not arrive, we have two options:

• All Customers who selected Tracked shipping will have their full order reshipped if it has not arrived after 4 weeks and an investigation with the carrier.
• Untracked orders are non-eligible for our reshipping service.

If your order does not arrive, please feel free to reach out and we’ll do our best to help!

GERMAN CUSTOMERS
If your order hasn’t arrived after 8 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE

Lysergamides (e.g. 1P-LSD, 1V-LSD,  1D-LSD etc.) should be stored:

• Away from direct sunlight
• Away from moisture
• Below 25°
• Sealed inside the fridge or freezer for long term storage (6 months+)

If stored correctly, lysergamides can be preserved for many years.

Tryptamines (e.g. 4-HO-MET, 5-MeO-DMT, 5-MeO-MiPT etc.) should be stored:

• In the fridge in a sealed container (especially if storing for longer than a few weeks)
• Away from direct sunlight
• Away from moisture
• If storing long term (6 months+), store sealed inside the freezer

Phenethylamines (e.g. 2C-B-FLY, 5-MAPB, 3-FEA etc.) should be stored:

• In a cool, dry place
• Away from direct sunlight

Phenethylamines generally have a long shelf life and should keep well for years in these conditions.

Arylcyclohexylamines (e.g. 2-FDCK, 3-MeO-PCE, DMXE etc.) should be stored:

• In a cool, dry place
• Away from direct sunlight

Arylcyclohexylamines should keep well for many years if kept away from direct sunlight and moisture.

We’re always looking for passionate and experienced members of the community to join our writing team. If you’re interested in psychedelics or similar subjects such as health or adduction, please feel free to reach out to us at blog@chemica-collective.com and provide us with some examples of your previous writing as well as some information about yourself and your interests.

We pay based on your experience and capabilities and reserve the right to refuse to work with anyone for any reason.

There is a wonderful, friendly and very helpful Discord community that you can join here. They are comprised of like-minded and very knowledgeable individuals who are more than happy to help with any questions you might have. We have no association with this group and no control or influence over the activities or discussions that take place there.

There is a huge amount of value to sharing your research results – either through giving detailed and honest reviews on our product pages, or by writing details reports on Reddit or other forums.

Knowledge really is power when it comes to the research community and harm reduction and the need for better information on the novel compounds on which we are conducting research. Any and all information and sharing of personal experiences is invaluable to everyone in the community, and we appreciate every one of you that takes the time to share your experiences.

We appreciate these contributions so much that we will pay 50 ChemCoins for every product review you provide with a limit of 5 paid reviews per account.

Negative reviews are more than welcome but we reserve the right to refuse unhelpful or low-effort reviews that offer little to no value to the community.