Payments

Payment Processing

All payments are processed and matched to orders between 11am and 1pm Mon – Fri CET. Once a payment has been matched, your order will be moved to processing and you will then receive a confirmation email.

Payments received after 1PM CET Mon-Thurs will be processed the next day.

Payments received after 1PM CET on Friday will be processed on Monday.

Bank Transfer

You can pay for your order via bank transfer, using an IBAN/BIC code. Make sure you include the order number as a reference with your payment so we can match it with your order.

Bank transfers usually take under 24 hours from within the EU and between 1-4 days from outside the EU.

CoinToPay

You can also pay for your order using a variety of cryptocurrencies via our service provider CoinToPay (see below for detailed guide on how to use cryptocurrencies).

Once you have selected which cryptocurrency you would like to pay with, you will be given a 24 hour window in which to make your payment. Do not send cryptocurrency to that address outside of the 24 hour window. If you run out of time, simply make a new order.

Make sure you send the exact amount requested when you pay with cryptocurrency, otherwise CoinToPay will not accept the payment. If you do not send enough cryptocurrency to the address, you must send the remaining amount to the same address within the 24 hour time window, otherwise it will take 7 days for CoinToPay to return your funds.

For example, if CoinToPay request 0.005 btc and you send 0.0045 btc, you will need to send the remaining 0.0005 btc, or your order will not be processed by CoinToPay and you will have to wait 7 days to get your funds back. Remember, each cryptocurrency charges a network fee, so make sure you take that into account when calculating the correct amount to send to CoinToPay.

Make sure you send the correct type of cryptocurrency to the address provided. For example, if you send Litecoin to a Bitcoin address, your funds will be lost forever.

Card payments are not currently accepted at this time. However, this may change in the future so please sign-up to our Newsletter to keep up to date with our latest developments. In the meantime, if you wish to use your credit or debit card, we ask you to use the services offered by CEX.IO to buy Bitcoins using your card.

We do not accept:

• Western Union
• Interac-E transfer
• PayPal

Any emails asking for alternative methods of payment will be ignored.

How to pay via Bitcoin

Bitcoin (BTC) is a decentralized digital currency that can be transferred almost instantly and securely between any two people throughout the world. It’s like electronic cash that you can use to pay friends or merchants. Paying with Bitcoin is actually very easy once you get your head around the basic concept. We highly recommend learning to use cryptocurrencies as they are likely to become more and more integral to the world’s economy.

The first idea you need to be familiar with is the term ‘Bitcoin Wallet’. This is similar to your bank account in the traditional sense and is used to store your Bitcoins. Each wallet is assigned a Bitcoin address (or a number of addresses). This is a seemingly random string of characters that is unique to your wallet. For example, it will may look something like this:
1GHWMxfY7rgMzba9zDwkSrPXVc1nVD98Fe

When transferring Bitcoins to another Person/Company, all you need is their BTC address. Bitcoins are divisible to 0.00000001BTC so you do not need to purchase whole Bitcoins; you can simply purchase the precise amount required for successfully completing your order with us here at Chemical Collective.

Here is the easiest way to create your Bitcoin wallet:

• Visit Blockchain.info and click ‘Wallet’ followed by ‘Create A Free Bitcoin Wallet’.
• Fill in the relevant details and create a SECURE password.
• Click continue and your wallet is then created. Remember to take a note of your wallet ID. However, this will be emailed to you also.
• You can now access your wallet by logging in.

NOTE: Whenever sending your Bitcoin Payment to Chemical Collective, you first must make sure that you transfer the BTC to your OWN wallet from your chosen Exchange. DO NOT send your coins directly from the exchange to Chemical Collective as this can cause a multitude of issues.

The next task is to purchase your Bitcoins. This can be carried out using various Exchanges. We will not go into great detail here as each Exchange as their own unique criteria. More information can be found on their own websites.

Below is a quick rundown of some reliable Exchanges that we recommend using.

LocalBitcoins – The best method for anonymity and one of the few places where no ID verification is required. You can purchase Bitcoins from a multitude of Vendors in your area using a number of payment methods. Some of these include:

• Bank Wired Transfers
• PayPal
• Cash Deposit
• Cash in Mail

Coinbase – A large US based exchange that requires ID verification and a deposit via bank transfer. Instant verification is possible with some banks.

Kraken – An EU based exchange. They have the lowest fees for purchasing cryptocurrency with FIAT and they have a wide selection of cryptocurrencies to choose from. Highly recommended. ID verification is required.

Bitstamp – An excellent exchange if you are within the SEPA zone – this includes most European Countries. Quick deposits can be carried out via Bank Transfer with some of the lowest fees in the industry. ID verification is required.

CEX.IO – Buy Bitcoins with a credit card with a very quick turnaround time. ID verification is required.

LibertyX – Purchase Bitcoins using cash at many stores located throughout the US.

Bitcoin’s price is often highly volatile, so it is generally good practice to purchase slightly more coins than you need (around 3-5% more). To calculate how many BTC you need to place your order, please use the rates provided by your chosen Exchange.

After you have purchased your Bitcoin from your chosen Exchange, the next step is to transfer the required amount to your designated BTC Wallet. Then from your BTC Wallet, the last step is to transfer the total amount to the address provided by CoinToPay.

If you have any more questions, please contact us.