Shipping

SHIPPING/REFUNDS

All orders are usually shipped within 24 hours of receiving payment. If your payment arrives and is processed before 13:00 CET Mon-Fri, we aim for it to be shipped that day.

We currently ship from three countries – the Netherlands, Germany and The Czech Republic.

All orders of 1D-LSD placed with a German shipping address, will be shipped domestically (from our German office) via Deutsche Post.

All orders only containing products from our “Shipped from Czechia” category can be shipped from The Czech Republic and this option will be shown at checkout.

All other orders will be shipped from our office in the Netherlands.

GERMANY

All German orders are fulfilled by Deutsche Post.

Standard [untracked]

• €1.45 – Free for orders above €50
• Average shipping time – 1-3 working days
• NO RESHIP

Einwurf Einschreiben [tracked – throw in (no signature)]

• €2.95 – Free for orders above €100
• Average shipping time – 1-3 working days
• 100% RESHIP (if your order hasn’t arrived 2 weeks after investigation)

If you choose Einwurf Einschreiben, you will receive your tracking number to the email you used to place your order after it has been shipped.

We DO NOT ship to Postfiliale, Postlagernds or DHL packstations as your order will invariably be returned to us. We ship in thin mailers, not in large packages and these are not accepted at DHL packstations.

If your order hasn’t arrived after 8 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE

NETHERLANDS

PostNL Priority Untracked

• €1.95 or free for orders above €50
• Average shipping time – 1-2 working days
• NO RESHIP

DPD Tracked

• €3.95 or free for orders above €100
• Average shipping time – 2-4 working days
• 100% RESHIP (if order hasn’t arrived within 2 weeks)

CZECH REPUBLIC

We now offer domestic tracked and untracked shipping within Czechia for certain products.

Zásilkovna

• €4.99
• Tracked – 100% reship
• 1-2 day delivery

Česká pošta Untracked

• €3.49
• NO RESHIP
• 2-4 day delivery

EUROPE

PostNL Priority Untracked

• €4.99 – Free for orders over €50
• NO RESHIP

Česká pošta Untracked

Available for orders containing items only from the “Shipped from Czechia” category

• €4.99
• NO RESHIP

DPD Tracked

• €7 – €11 (this depends on your country of residence) – Free for orders above €100
• 100% RESHIP

WORLDWIDE (non-EU)

PostNL Priority Untracked Airmail

• €4.99 or free for orders over €50
• NO RESHIP

Česká pošta Untracked

Available for orders containing items only from the “Shipped from Czechia” category

• €4.99
• NO RESHIP

STEALTH SHIPPING

This is an add on only available for certain “high risk” countries that have strict customs checks. When selected, we take extra care to hide the order contents using different techniques and to make the package as discreet and undetectable as possible. Highly recommend for orders to countries such as Japan, Australia and Scandinavian countries

• €10 additional cost
• NO RESHIP

Average Shipping Times (these may vary)

Netherlands: 1-3 working days

Germany – 1-3 working days

Czech Republic: 3-5 working days

Belgium: 3-5 working days

France: 4-7 working days

Spain: 5-10 working days

Italy: 5-10 working days

Portugal: 5-10 working days

Slovakia: 5-10 working days

Poland: 5-10 working days

Greece: working 10-21 days

International (Outside Europe): 1-4 weeks

To some European countries, we only offer PostNL untracked shipping due to strict border control measures.

How to ensure your order is delivered safely

In order to help us deliver your order safely, please ensure that your address is written correctly. If you have any special requests regarding delivery, please write them in the customer note section when placing your order. If you make a mistake when placing your order, please email us immediately at staff@chemical-collective.com or contact us via live chat. If you have not yet paid for that order, simply place a new order with the correct address. Please be aware, emails are not seen or responded to immediately.

We highly recommend selecting the “Stealth Shipping” option if it is available to you at checkout.

We cannot be held accountable for any orders that get lost due to incorrect addresses or that are seized by customs.

Ordering to Pickup / Collection Points:

We DO NOT ship to German DHL Pack Stations. This is because our orders are sent in thin A6 / A5 / A4 mailers and will not be accepted by them.

You can however order to Deutsche Post Postlagernds if you do not want your orders to be sent to your home address. They are easy to set up and use – please click HERE to see how

For orders outside of Germany, you can order to a DPD packet point (only with orders shipped via DPD) and you can order to Post Restante addresses.

Countries we DO NOT ship to

Under no circumstances will we ship research chemicals to the UK, the USA, Sweden, Thailand, Denmark, Switzerland and Austria. We do, however, ship merchandise and nootropics to all countries.

Before placing your order with us, please ensure that all products you wish to purchase are legal in your country. Chemical Collective will not be held liable for the actions of our customers and reserve the right to refuse orders. Please use due diligence.

How do we package our orders?

All German orders are sent in A6/A5 bubble mailers or A5/A4 card mailers for Kratom

All tracked (DPD) orders are sent in A5/A4 card mailers

All orders are packaged discreetly. There is never any indication of the contents of the shipment on the outside of the packaging.

If you order via PostNL Untracked, please look out for anything resembling business junk mail from the Netherlands!

PLEASE NOTE:

Chemical-Collective have no control over the speed in which your order is delivered once it’s within the postal system. We ask everyone to please be patient during this time. If there are any issues with your order, please contact us at staff@chemical-collective.com.

For more information, please see our Terms and Conditions