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Chemical Collective

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Friendly customer service available 9am-5pm Monday to Friday

Free standard shipping over €50 and free tracked shipping over €100

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Shipping

SHIPPING/REFUNDS

All orders are usually shipped within 24 hours of receiving payment. If your payment arrives and is processed before 13:00 CET Mon-Fri, we aim for it to be shipped that day.

We currently ship from three countries – the Netherlands, Germany and The Czech Republic.

All orders of 1D-LSD and Kratom placed with a German shipping address, will be shipped domestically (from our German office) via Deutsche Post.

All orders only containing products from our “Shipped from Czechia” category can be shipped from The Czech Republic and this option will be shown at checkout.

All other orders will be shipped from our office in the Netherlands.


GERMANY

All German orders are fulfilled by Deutsche Post.

Standard [untracked]

  • €1.45 – Free for orders above €50
  • €2,75 for large (Kratom) orders – Free for orders above €50
  • Average shipping time – 1-3 working days
  • NO RESHIP

Einwurf Einschreiben [tracked – throw in (no signature)]

  • €3,20 – Free for orders above €100
  • €5,10 for large (Kratom) orders  – Free for orders above €100
  • Average shipping time – 1-3 working days
  • 100% RESHIP (if your order hasn’t arrived 3 weeks after investigation)

If you choose Einwurf Einschreiben, you will receive your tracking number to the email you used to place your order after it has been shipped.

We DO NOT ship to Postfiliale, Paketshop, Postlagernds or DHL packstations as your order will invariably be returned to us. We ship in thin mailers, not in large packages and these are not accepted at DHL packstations. We DO however ship to Postfach.

If your order hasn’t arrived after 21 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE


NETHERLANDS

PostNL Priority Untracked

  • €2 – Free for orders over €50
  • Average shipping time – 1-2 working days
  • NO RESHIP

DPD Tracked

  • €4.15  – Free for orders above €100
  • €6.25  for large Headshop and Merchandise items –  Free for orders above €100
  • Average shipping time – 2-4 working days
  • 100% RESHIP (if order hasn’t arrived after 3 weeks)

CZECH REPUBLIC

We now offer domestic untracked and tracked shipping within Czechia for certain products.

  • €3.49 – Free for orders over €50
  • 2-4 day delivery
  • NO RESHIP

Zásilkovna

  • €4.99 – Free for orders over €100
  • 1-2 day delivery
  • Tracked – 100% reship (if order hasn’t arrived after 3 weeks)

EUROPE

PostNL Priority Untracked

  • €4.99 – Free for orders over €50
  • NO RESHIP

Available for orders containing items only from the “Shipped from Czechia” category

  • €4.99
  • NO RESHIP

DPD Tracked

DPD ships to most locations in Europe, very remote and obscure places may still be excluded from their delivery network. Please see our Does DPD ship to my location? factoid in our FAQ page for more information

  • €8 – €19,50 (this depends on your country of residence) – Free for orders above €125
  • €9,50 – €21,50 for large Headshop and Merchandise items (this depends on your country of residence) – Free for orders above €125
  • 100% RESHIP (if your order hasn’t arrived after 4 weeks and investigation, please see the What if my order does not arrive? factoid.)

Packeta Tracked

Available for orders containing items only from the “Shipped from Czechia” category, to the following countries currently (potentially expanded at a later date): Bulgaria, Croatia, France, Greece, Hungary, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. All Packeta orders are shipped from our office in the Czech Republic.

  • €4.99-€14,50 (this depends on your country of residence)
  • 100% RESHIP

Tracked and Stealth

Available to select European countries, for orders containing Headshop and/or Merchandise in combination with other products. With this method the Headshop and Merchandise items are shipped by way of a Tracked shipping method and any other order contents are shipped by way of an Untracked Stealth shipping method.

  • 100% RESHIP for the Headshop & Merchandise items
  • NO RESHIP for any order contents that were shipped by way of the Untracked Stealth shipping method
  • Free for order above €135

WORLDWIDE (non-EU)

PostNL Priority Untracked Airmail

  • €4.99
  • NO RESHIP

Available for orders containing items only from the “Shipped from Czechia” category

  • €4.99
  • NO RESHIP

STEALTH SHIPPING

This is an add on only available for certain “high risk” countries that have strict customs checks. When selected, we take extra care to hide the order contents using different techniques and to make the package as discreet and undetectable as possible. Highly recommend for orders to countries such as Japan, Australia and Scandinavian countries

Please note: for large orders we might have to split up one stealth shipment into several separate ones going out on separate occasions, you will be notified of this eventuality.

  • €10 additional cost
  • NO RESHIP

Average Shipping Times (these may vary)

Netherlands: 1-3 working days (From NL)

Germany: 1-3 working days (From DE)

Czech Republic: 3-5 working days (From NL), 1-3 working days (From CZ)

Belgium: 3-5 working days (From NL)

France: 4-7 working days (From NL), 5-10 working days (From CZ)

Spain: 5-10 working days (From NL)

Italy: 5-10 working days (From NL)

Portugal: 5-10 working days (From NL)

Slovakia: 5-10 working days (From NL), 2-3 working days (From CZ)

Slovenia: 5-10 working days (From NL), 5-7 working days (From CZ)

Poland: 5-10 working days (From NL), 3-5 working days (From CZ)

Greece: 10-21 working days (From NL), 5-7 working days (From CZ)

International (Outside Europe): 1-4 weeks

To some European countries, we only offer PostNL untracked shipping due to strict border control measures.


How to ensure your order is delivered safely

In order to help us deliver your order safely, please ensure that your address is written correctly. If you have any special requests regarding delivery, please write them in the customer note section when placing your order. If you make a mistake when placing your order, please email us immediately at staff@chemical-collective.com or contact us via live chat. If you have not yet paid for that order, simply place a new order with the correct address. Please be aware, emails are not seen or responded to immediately.

We highly recommend selecting the “Stealth Shipping” option if it is available to you at checkout.

We cannot be held accountable for any orders that get lost due to incorrect addresses or that are seized by customs.


Ordering to Pickup / Collection Points:

We DO NOT ship to German DHL Pack Stations, Deutsche Post Filiale, Packstation and Postlagernd. This is because our orders are sent in thin A6 / A5 / A4 mailers and will not be accepted by them. We DO however ship to Postfach (only by way of Deutsche Post).

For orders outside of Germany, you can order to a DPD packet point (only with orders shipped via DPD), a Packeta Z-BOX (only with orders shipped via Packeta) and you can order to Post Restante addresses.


Countries we DO NOT ship to

Under no circumstances will we ship research chemicals to the UK, the USA, Sweden, Thailand, Denmark, Switzerland and Austria. We do, however, ship merchandise, headshop and nootropics to all countries.

Before placing your order with us, please ensure that all products you wish to purchase are legal in your country. Chemical Collective will not be held liable for the actions of our customers and reserve the right to refuse orders. Please use due diligence.


How do we package our orders?

All German orders are sent in A6/A5 bubble mailers or A5/A4 card mailers for Kratom

All tracked (DPD) orders are sent in A5/A4 card mailers

All orders are packaged discreetly. There is never any indication of the contents of the shipment on the outside of the packaging.

If you order via PostNL Untracked, please look out for anything resembling business junk mail from the Netherlands!


Shipping price and delivery time changes, and delayed reflection on this page

The prices of shipping and the free-shipping threshold we offer are influenced by many factors, so are delivery times, many of which we sadly do not have control over. Most price changes are the direct result of the decision by the shipping company to change their prices, which in turn is related to complicated market volatility. Whereas delivery time changes can be influenced by factors such as weather, postal/delivery strikes and the general holiday season to name a few (for delivery company specific information please see our “My order has not moved from a depot in several days, what is going on?” on our FAQ page for more information).

Such shipping company changes and delays can be country specific, permanent or temporary until a situation has resolved and can be so rapid that we cannot hope to keep this page perfectly up to date, with proper shipping times and prices. We endeavor to give you accurate information, but please be aware that everything noted here is a snapshot in time regarding shipping prices and delivery time estimates, we hope for your understanding in this matter.


PLEASE NOTE:

Chemical-Collective have no control over the speed in which your order is delivered once it’s within the postal system. We ask everyone to please be patient during this time. If there are any issues with your order, please contact us at staff@chemical-collective.com.

For more information, please see our Terms and Conditions

person
Julie N
17 hours ago
Very secure delivery and top quality of products. Easy to find all the info you need. I found my shop, thanks!
person
Michael H
19 hours ago
Amazing products and fast delivery. Can’t complain about anything looking forward to the next order
person
Giusti Y
2 days ago
Very good products, and astounding customer support ! I had a problem with a payment, end they helped me while being kind and thoughtful. The best customer support I have ever see !
person
Josue M
2 days ago
they are wonderful and reliable
person
Pau P
3 days ago
Non tracked delivery within one week in Spain and good quality products!
person
Evrenne F
4 days ago
Perfect fast and relieavable ! thanks :)
person
M. S
5 days ago
Fast delivery, no problems, very happy!
person
Benedikts B
6 days ago
Preis ok, order kommt zeitnah, couponcodes funktionieren, man wird auf baldiges 1-D Verbot aufmerksam gemacht.
person
Alain D
7 days ago
5 days delivery to FR, proper packaging, products that rock, long may it last
person
Hilton L
7 days ago
Although I have acquired weaker products for lack of knowledge in the appropriate dosage, I am very satisfied, especially with the quality of the products and their discreet packaging. I strongly recommend Chemical Collective. Thank you
person
Stephan G
11 days ago
Very good! It couldn't be better. Like bicycles. Highly recommended. Gladly again.
person
Stathis
11 days ago
professionals immediate response to my payment and quick shipping
person
Rogelio G
12 days ago
Really good products and great customer service. ;)
person
Yevhenii B
13 days ago
I didn’t leave a review for a long time, because I didn’t know what I was going to work with, I was pleasantly surprised and even too surprised) the store is excellent, fast, clear and transparent)
person
Richard Z
13 days ago
Everything is great. Meaningful research can be only happening with high quallity chemicals. I have to say, that thanks to this company, my research got a great results. I will be ordering more for sure, we need to uncover a lot of things in our research.
person
Stephan G
13 days ago
Perfekt
person
Stefan
15 days ago
100% trustworthy! Thank you guys!
person
Sergio R
15 days ago
Escribo mi reseña en español para poder expresarme con total claridad, ya que mi nivel de inglés no es muy alto. Para comenzar el servicio fue perfecto. Tardó en llegarme a Alcalá de Henares (España) tan solo 1 semana desde que realicé el pedido. La experiencia con el producto fantástica. Soy un psiconauta relativamente experto, pero es la primera vez que accedo a este tipo de productos a través de gente profesional. El viaje fue un Océano de sensaciones y percepciones únicos y maravillosos, el cual compartí con mi pareja. Nos adentramos en el bosque mientras el ácido iba haciendo su efecto sobre nosotros, resultando en una conexión extrema y placentera con la naturaleza, así como con mi compañera de viaje. Pienso repetir y volver a confiar en Chemical Collective, además de experimentar con otros productos de su catálogo
person
Pit F
15 days ago
Awesome!
person
Alexander
16 days ago
Amazing research, thank you CC! <3

Lots of love
from Jack, Jessica, Gigi and Matt

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