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Chemical Collective

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Friendly customer service available 9am-5pm Monday to Friday

Free standard shipping over €50 and free tracked shipping over €100

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Shipping

SHIPPING/REFUNDS

All orders are usually shipped within 24 hours of receiving payment. If your payment arrives and is processed before 13:00 CET Mon-Fri, we aim for it to be shipped that day.

We currently ship from three countries – the Netherlands, Germany and The Czech Republic.

All orders of 1D-LSD and Kratom placed with a German shipping address, will be shipped domestically (from our German office) via Deutsche Post.

All orders only containing products from our “Shipped from Czechia” category can be shipped from The Czech Republic and this option will be shown at checkout.

All other orders will be shipped from our office in the Netherlands.


GERMANY

All German orders are fulfilled by Deutsche Post.

Standard [untracked]

  • €1.45 – Free for orders above €50
  • €2,75 for large (Kratom) orders – Free for orders above €50
  • Average shipping time – 1-3 working days
  • NO RESHIP

Einwurf Einschreiben [tracked – throw in (no signature)]

  • €3,20 – Free for orders above €100
  • €5,10 for large (Kratom) orders  – Free for orders above €100
  • Average shipping time – 1-3 working days
  • 100% RESHIP (if your order hasn’t arrived 2 weeks after investigation)

If you choose Einwurf Einschreiben, you will receive your tracking number to the email you used to place your order after it has been shipped.

We DO NOT ship to Postfiliale, Postlagernds or DHL packstations as your order will invariably be returned to us. We ship in thin mailers, not in large packages and these are not accepted at DHL packstations. We DO however ship to Postfach.

If your order hasn’t arrived after 8 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE


NETHERLANDS

PostNL Priority Untracked

  • €1.95 – Free for orders over €50
  • Average shipping time – 1-2 working days
  • NO RESHIP

DPD Tracked

  • €3.95  – Free for orders above €100
  • €5,60  for large Headshop and Merchandise items –  Free for orders above €100
  • Average shipping time – 2-4 working days
  • 100% RESHIP (if order hasn’t arrived within 2 weeks)

CZECH REPUBLIC

We now offer domestic tracked and untracked shipping within Czechia for certain products.

Zásilkovna

  • €4.99 – Free for orders over €100
  • Tracked – 100% reship
  • 1-2 day delivery

  • €3.49 – Free for orders over €50
  • NO RESHIP
  • 2-4 day delivery

EUROPE

PostNL Priority Untracked

  • €4.99 – Free for orders over €50
  • NO RESHIP

Available for orders containing items only from the “Shipped from Czechia” category

  • €4.99
  • NO RESHIP

DPD Tracked

DPD ships to most locations in Europe, very remote and obscure places may still be excluded from their delivery network. Please see our Does DPD ship to my location? factoid in our FAQ page for more information

  • €8 – €14,50 (this depends on your country of residence) – Free for orders above €100
  • €9,50 – €21,50 for large Headshop and Merchandise items (this depends on your country of residence) – Free for orders above €100
  • 100% RESHIP

Packeta Tracked

Available for orders containing items only from the “Shipped from Czechia” category, to the following countries currently (potentially expanded at a later date): Bulgaria, Croatia, Greece, Hungary, Poland, Romania, Slovakia and Slovenia. All Packeta orders are shipped from our office in the Czech Republic.

  • €4.99 – €6.99 (this depends on your country of residence) – Free for orders above €100
  • 100% RESHIP

Tracked and Stealth

Available to select European countries, for orders containing Headshop and/or Merchandise in combination with other products. With this method the Headshop and Merchandise items are shipped by way of a Tracked shipping method and any other order contents are shipped by way of an Untracked Stealth shipping method.

  • 100% RESHIP for the Headshop & Merchandise items
  • NO RESHIP for any order contents that were shipped by way of the Untracked Stealth shipping method
  • Free for order above €110

WORLDWIDE (non-EU)

PostNL Priority Untracked Airmail

  • €4.99
  • NO RESHIP

Available for orders containing items only from the “Shipped from Czechia” category

  • €4.99
  • NO RESHIP

STEALTH SHIPPING

This is an add on only available for certain “high risk” countries that have strict customs checks. When selected, we take extra care to hide the order contents using different techniques and to make the package as discreet and undetectable as possible. Highly recommend for orders to countries such as Japan, Australia and Scandinavian countries

  • €10 additional cost
  • NO RESHIP

Average Shipping Times (these may vary)

Netherlands: 1-3 working days (From NL)

Germany: 1-3 working days (From DE)

Czech Republic: 3-5 working days (From NL), 1-3 working days (From CZ)

Belgium: 3-5 working days (From NL)

France: 4-7 working days (From NL), 5-10 working days (From CZ)

Spain: 5-10 working days (From NL)

Italy: 5-10 working days (From NL)

Portugal: 5-10 working days (From NL)

Slovakia: 5-10 working days (From NL), 2-3 working days (From CZ)

Slovenia: 5-10 working days (From NL), 5-7 working days (From CZ)

Poland: 5-10 working days (From NL), 3-5 working days (From CZ)

Greece: 10-21 working days (From NL), 5-7 working days (From CZ)

International (Outside Europe): 1-4 weeks

To some European countries, we only offer PostNL untracked shipping due to strict border control measures.


How to ensure your order is delivered safely

In order to help us deliver your order safely, please ensure that your address is written correctly. If you have any special requests regarding delivery, please write them in the customer note section when placing your order. If you make a mistake when placing your order, please email us immediately at staff@chemical-collective.com or contact us via live chat. If you have not yet paid for that order, simply place a new order with the correct address. Please be aware, emails are not seen or responded to immediately.

We highly recommend selecting the “Stealth Shipping” option if it is available to you at checkout.

We cannot be held accountable for any orders that get lost due to incorrect addresses or that are seized by customs.


Ordering to Pickup / Collection Points:

We DO NOT ship to German DHL Pack Stations, Deutsche Post Filiale, Packstation and Postlagernd. This is because our orders are sent in thin A6 / A5 / A4 mailers and will not be accepted by them. We DO however ship to Postfach (only by way of Deutsche Post).

For orders outside of Germany, you can order to a DPD packet point (only with orders shipped via DPD), a Packeta Z-BOX (only with orders shipped via Packeta) and you can order to Post Restante addresses.


Countries we DO NOT ship to

Under no circumstances will we ship research chemicals to the UK, the USA, Sweden, Thailand, Denmark, Switzerland and Austria. We do, however, ship merchandise and nootropics to all countries.

Before placing your order with us, please ensure that all products you wish to purchase are legal in your country. Chemical Collective will not be held liable for the actions of our customers and reserve the right to refuse orders. Please use due diligence.


How do we package our orders?

All German orders are sent in A6/A5 bubble mailers or A5/A4 card mailers for Kratom

All tracked (DPD) orders are sent in A5/A4 card mailers

All orders are packaged discreetly. There is never any indication of the contents of the shipment on the outside of the packaging.

If you order via PostNL Untracked, please look out for anything resembling business junk mail from the Netherlands!


PLEASE NOTE:

Chemical-Collective have no control over the speed in which your order is delivered once it’s within the postal system. We ask everyone to please be patient during this time. If there are any issues with your order, please contact us at staff@chemical-collective.com.

For more information, please see our Terms and Conditions

person
Mykhailo L
1 day ago
On time, discreet packaging, overall 5* experience
person
Manuel C
1 day ago
Allí perfect
person
Dominik G
1 day ago
The delivery was very fast an the acid is good.
person
schmitt m
1 day ago
Unfortunately I have to give one star otherwise I can't send a review. I have received my first order. This amounted to around 100 euros. As a result, I placed a second order for almost 400 euros. Of course this was not sent and my x complaints were only answered with. there were difficulties.order 145400 is run dry ? scammer keep away
person
Greg
1 day ago
order 145061, I placed the order on 09/12, it is 09/22 and my order has still not shipped, no response from after-sales service.
person
LAQYGSEJ M
1 day ago
Great stuff, idk what else to say.
person
John R
2 days ago
very happy
person
Marc
2 days ago
the service is the last. dubious and fraudulent site. I've been waiting a week for my order number 145400. When I asked, the only response I got was blah blah. tracking number doesn't work. all fake and prefabricated praise for the site. outrageous to say i like the service!!
person
Simon F
2 days ago
The delivery was discreet and very fast and safe delivered. I'd order again.
person
Nikolas A
3 days ago
Great
person
Oleg W
3 days ago
simply the best! will buy again.
person
Jo W
4 days ago
Great great service, great product. Why go anywhere else?
person
Bartosz G
4 days ago
To be honest, really exceeded my expectations. The customer service is excellent, the website is beautiful and easy to navigate, the delivery time was great and the whole process of purchasing feels intuitive and clear. The products are also of impeccable quality. It's clear that the people running this service are passionate about research and amazing at what they're doing! I will definitely be a returning customer!
person
loison t
4 days ago
:)
person
Elsa
4 days ago
Reliable
person
Noémie G
7 days ago
I ordered and payed for 5 1cp-lsd blotters, and only received 2 of them. The forms to make a complaint seemed to do not work. Nethertheless, good quality products.
person
Mathieu B
8 days ago
Hello, nice products like usual except Pink paillette arrive completely broken for 2 of them .... Maybe you can do something about the packaging ? and resend the 2 broken one ? thanks a lot
person
Jaime G
8 days ago
Faster and secure
person
Pierre-Louis R
9 days ago
Perfect like all the time
person
Luciana S
9 days ago
Eztremely efficient customer support, delivery , everything.

Lots of love
from Jack, Jessica, Gigi and Matt

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