SHIPPING/REFUNDS
All orders are usually shipped within 24 hours of receiving payment. If your payment arrives and is processed before 13:00 CET Mon-Fri, we aim for it to be shipped that day.
We currently ship from three countries – the Netherlands, Germany and The Czech Republic.
All orders of 1D-LSD and Kratom placed with a German shipping address, will be shipped domestically (from our German office) via Deutsche Post.
All orders only containing products from our “Shipped from Czechia” category can be shipped from The Czech Republic and this option will be shown at checkout.
All other orders will be shipped from our office in the Netherlands.
GERMANY
All German orders are fulfilled by Deutsche Post.
Standard [untracked]
- €1.45 – Free for orders above €50
- €2,75 for large (Kratom) orders – Free for orders above €50
- Average shipping time – 1-3 working days
- NO RESHIP
Einwurf Einschreiben [tracked – throw in (no signature)]
- €3,20 – Free for orders above €100
- €5,10 for large (Kratom) orders – Free for orders above €100
- Average shipping time – 1-3 working days
- 100% RESHIP (if your order hasn’t arrived 2 weeks after investigation)
If you choose Einwurf Einschreiben, you will receive your tracking number to the email you used to place your order after it has been shipped.
We DO NOT ship to Postfiliale, Postlagernds or DHL packstations as your order will invariably be returned to us. We ship in thin mailers, not in large packages and these are not accepted at DHL packstations. We DO however ship to Postfach.
If your order hasn’t arrived after 8 working days from shipping, please get in touch with us to open an investigation with Deutsche Post. A guide for how to do this can be found HERE
NETHERLANDS
PostNL Priority Untracked
- €1.95 – Free for orders over €50
- Average shipping time – 1-2 working days
- NO RESHIP
DPD Tracked
- €3.95 – Free for orders above €100
- €5,60 for large Headshop and Merchandise items – Free for orders above €100
- Average shipping time – 2-4 working days
- 100% RESHIP (if order hasn’t arrived within 2 weeks)
CZECH REPUBLIC
We now offer domestic tracked and untracked shipping within Czechia for certain products.
Zásilkovna
- €4.99 – Free for orders over €100
- Tracked – 100% reship
- 1-2 day delivery
- €3.49 – Free for orders over €50
- NO RESHIP
- 2-4 day delivery
EUROPE
PostNL Priority Untracked
- €4.99 – Free for orders over €50
- NO RESHIP
Available for orders containing items only from the “Shipped from Czechia” category
- €4.99
- NO RESHIP
DPD Tracked
DPD ships to most locations in Europe, very remote and obscure places may still be excluded from their delivery network. Please see our Does DPD ship to my location? factoid in our FAQ page for more information
- €8 – €14,50 (this depends on your country of residence) – Free for orders above €100
- €9,50 – €21,50 for large Headshop and Merchandise items (this depends on your country of residence) – Free for orders above €100
- 100% RESHIP
Packeta Tracked
Available for orders containing items only from the “Shipped from Czechia” category, to the following countries currently (potentially expanded at a later date): Bulgaria, Croatia, Greece, Hungary, Poland, Romania, Slovakia and Slovenia. All Packeta orders are shipped from our office in the Czech Republic.
- €4.99 – €6.99 (this depends on your country of residence) – Free for orders above €100
- 100% RESHIP
Tracked and Stealth
Available to select European countries, for orders containing Headshop and/or Merchandise in combination with other products. With this method the Headshop and Merchandise items are shipped by way of a Tracked shipping method and any other order contents are shipped by way of an Untracked Stealth shipping method.
- 100% RESHIP for the Headshop & Merchandise items
- NO RESHIP for any order contents that were shipped by way of the Untracked Stealth shipping method
- Free for order above €110
WORLDWIDE (non-EU)
PostNL Priority Untracked Airmail
- €4.99
- NO RESHIP
Available for orders containing items only from the “Shipped from Czechia” category
- €4.99
- NO RESHIP
STEALTH SHIPPING
This is an add on only available for certain “high risk” countries that have strict customs checks. When selected, we take extra care to hide the order contents using different techniques and to make the package as discreet and undetectable as possible. Highly recommend for orders to countries such as Japan, Australia and Scandinavian countries
- €10 additional cost
- NO RESHIP
Average Shipping Times (these may vary)
Netherlands: 1-3 working days (From NL)
Germany: 1-3 working days (From DE)
Czech Republic: 3-5 working days (From NL), 1-3 working days (From CZ)
Belgium: 3-5 working days (From NL)
France: 4-7 working days (From NL), 5-10 working days (From CZ)
Spain: 5-10 working days (From NL)
Italy: 5-10 working days (From NL)
Portugal: 5-10 working days (From NL)
Slovakia: 5-10 working days (From NL), 2-3 working days (From CZ)
Slovenia: 5-10 working days (From NL), 5-7 working days (From CZ)
Poland: 5-10 working days (From NL), 3-5 working days (From CZ)
Greece: 10-21 working days (From NL), 5-7 working days (From CZ)
International (Outside Europe): 1-4 weeks
To some European countries, we only offer PostNL untracked shipping due to strict border control measures.
How to ensure your order is delivered safely
In order to help us deliver your order safely, please ensure that your address is written correctly. If you have any special requests regarding delivery, please write them in the customer note section when placing your order. If you make a mistake when placing your order, please email us immediately at staff@chemical-collective.com or contact us via live chat. If you have not yet paid for that order, simply place a new order with the correct address. Please be aware, emails are not seen or responded to immediately.
We highly recommend selecting the “Stealth Shipping” option if it is available to you at checkout.
We cannot be held accountable for any orders that get lost due to incorrect addresses or that are seized by customs.
Ordering to Pickup / Collection Points:
We DO NOT ship to German DHL Pack Stations, Deutsche Post Filiale, Packstation and Postlagernd. This is because our orders are sent in thin A6 / A5 / A4 mailers and will not be accepted by them. We DO however ship to Postfach (only by way of Deutsche Post).
For orders outside of Germany, you can order to a DPD packet point (only with orders shipped via DPD), a Packeta Z-BOX (only with orders shipped via Packeta) and you can order to Post Restante addresses.
Countries we DO NOT ship to
Under no circumstances will we ship research chemicals to the UK, the USA, Sweden, Thailand, Denmark, Switzerland and Austria. We do, however, ship merchandise and nootropics to all countries.
Before placing your order with us, please ensure that all products you wish to purchase are legal in your country. Chemical Collective will not be held liable for the actions of our customers and reserve the right to refuse orders. Please use due diligence.
How do we package our orders?
All German orders are sent in A6/A5 bubble mailers or A5/A4 card mailers for Kratom
All tracked (DPD) orders are sent in A5/A4 card mailers
All orders are packaged discreetly. There is never any indication of the contents of the shipment on the outside of the packaging.
If you order via PostNL Untracked, please look out for anything resembling business junk mail from the Netherlands!
PLEASE NOTE:
Chemical-Collective have no control over the speed in which your order is delivered once it’s within the postal system. We ask everyone to please be patient during this time. If there are any issues with your order, please contact us at staff@chemical-collective.com.
For more information, please see our Terms and Conditions
