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Shipping

SHIPPING/REFUNDS

All orders are shipped within 24 hours of receiving payment. If your payment arrives before 13:00 Mon-Fri it will be shipped that day.

We currently ship from two countries – the Netherlands and Germany. 

All orders of JUST 1V-LSD will be shipped from Germany using Deutsche Post. All other orders will be shipped from the Netherlands via PostNL or DPD.

Germany

All German orders are fulfilled by Deutsche Post.

Standard [untracked]

  • €2.95 – Free for orders above €50
  • Average shipping time – 1-2 days
  • NO RESHIP

Einwurf Einschreiben [tracked]

  • €4.95 – Free for orders above €100
  • Average shipping time – 1-2 days
  • 100% RESHIP (if your order hasn’t arrived after 2 weeks)

If you choose Einwurf Einschreiben, you will receive your tracking number to the email you used to place your order after it has been shipped.

Netherlands

PostNL Untracked

  • €1.95 or free for orders above €50
  • Average shipping time – 1-2 business days
  • NO RESHIP

DPD Tracked

  • €3.95 or free for orders above €100
  • Average shipping time – 1-2 business days
  • 100% RESHIP (if order hasn’t arrived within 1 week)

Europe [excluding Germany]

Orders of JUST 1V-LSD will be shipped from Germany using Deutsche Post. Mixed orders and orders of other products will be shipped from NL. We currently offer two mailing options within Europe from NL:

PostNL/Deutsche Post Untracked 

  • €4.99 – Free for orders over €50
  • Average delivery time – 4-7 days
  • NO RESHIP

DPD/Deutsche Post Tracked

  • €7 – €11 (this depends on your country of residence) – Free for orders above €100
  • Average delivery time – 4-7 days
  • 100% RESHIP (if your order hasn’t arrived after 3 weeks)

To some European countries, we only offer PostNL untracked shipping due to strict border control measures.

Worldwide Orders (non-European)

Orders of JUST 1V-LSD will be shipped from Germany using Deutsch Post untracked. Mixed orders and orders of all other products are shipped from NL via PostNL Untracked.

PostNL/Deutsche Post Untracked (worldwide)

  • €4.99 or free for orders over €50
  • Average delivery time – 1-4 weeks
  • NO RESHIP

How to ensure your order is delivered safely

In order to help us deliver your order safely, please ensure that your address is written correctly. If you have any special requests regarding delivery, please write them in the customer note section when placing your order. If you make a mistake when placing your order, please email us immediately at staff@chemical-collective.com, or (if you have not yet paid for that order), simply place a new order with the correct address.

We cannot be held accountable for any orders that get lost due to incorrect addresses. 

Packing stations

We do not ship to DHL packstations under any circumstances. All letter sized mail shipped to DHL packstations gets returned to the sender, so you will not receive your order if you order to a DHL packstation unless it’s sent as a parcel.

You can order to Deutsche Post Postlagernds.

Countries we DO NOT ship to

Under no circumstances will we ship research chemicals to the UK, the USA, Sweden, Thailand, Denmark, Switzerland and Austria. We do, however, ship merchandise and nootropics to all countries.

Before placing your order with us, please ensure that all products you wish to purchase are legal in your country. Chemical Collective will not be held liable for the actions of our customers and reserve the right to refuse orders. Please use due diligence.

How do we package our orders?

All orders are packaged discreetly as flat envelopes. There is never any indication of the contents of the shipment on the outside of the packaging.

If you order via PostNL Untracked, please look out for anything resembling junk mail from the Netherlands!

PLEASE NOTE:

Chemical-Collective have no control over the speed in which your order is delivered once it’s within the postal system. We ask everyone to please be patient during this time. If there are any issues with your order, please contact us at staff@chemical-collective.com.

For more information, please see our Terms and Conditions