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CHEMICAL COLLECTIVE

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    FAQ

    I've paid for my order via bank transfer, what next?

    As soon as we have received your payment (this usually takes 1-2 business days – so if you pay on Friday, it will be received on Monday or Tuesday), you will receive an automated email from us (make sure you check your spam folder!).

    You’ll then receive another email within 24 hours letting you know your order has been shipped. If your order was tracked, you’ll receive your tracking details in a separate email from us.

    I've paid for my order with cryptocurrency, why is it still pending?

    Sometimes it takes up to 24 hours for our cryptocurrency payment processor to confirm that your payment has been received. So if your order still hasn’t updated, don’t worry!

    You will receive an automated email as soon as your order status has been updated, you’ll then receive another email when your order has been shipped (generally within 24 hours!).

    Where can I find my order/shipping confirmation email?

    You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

    Reasons you may not have received a confirmation email:

    • It is in your spam folder
    • The email was undelivered (our emails often go undelivered to @icloud, @tuta and @me addresses)
    • Your email address contained a typo

    If you do not receive an automated email from us, please try whitelisting our email using this guide or feel free to get in touch via the contact form or the Live Chat!

    Where will my order be shipped from?

    All German orders of 1V-LSD are shipped from our German office via Deutche Post.

    All other orders are shipped from our headquarters in the Netherlands via either PostNL or DPD.

    What is the average shipping time?

    Arrival times vary from country to country and shipping method, making it difficult to give a precise date/time. We provide the following estimates:

    Deutsche Post 

    All German orders are shipped with either Deutsche Post Standard or Deutsche Post Einwurf Einschreiben.

    Average shipping time – 1-2 days (can take up to 1 week).

    PostNL Untracked

    To Netherlands – Average time 1-2 business days (can take up to 5 days due to holiday season/covid delays)

    To France and Belgium – Average time 3-6 business days (can take up to 2-3 weeks due to holiday/covid delays)

    To Canada – Average time 2-3 weeks (can take up to 6 weeks)

    To Australia – Average time 4-5 weeks (can take up to 6-7 weeks)

    To Japan – Average time 3-4 weeks (can take up to 6 weeks)

    To Ireland – Average time 5-10 days (can take up to 3 weeks)

    To Rest of World – Anywhere between 2-6 weeks

    DPD Tracked

    France – Average 2-5 business days (can take up to 2-3 weeks due to covid/holiday delays)

    Spain, Portugal, Italy – Average 4-8 days (can take 3 weeks or longer due to covid/holiday delays)

    Rest of Europe – Average time 5-10 days (can take up to 3-4 weeks)

    Where can I find my order/shipping confirmation email?

    You will receive an email to the email account entered during registration or when you placed an order (if you checked out as a guest).

    Reasons you may not have received a confirmation email:

    • It is in your spam folder
    • The email was undelivered (our emails often go undelivered to @icloud, @tuta and @me addresses)
    • Your email address contained a typo

    If you do not receive an automated email from us, please try whitelisting our email using this guide or feel free to get in touch via the contact form or the Live Chat!

    What payment methods do you accept?

    We accept Bank Transfers and a number of Crypto Currencies including Bitcoin, Bitcoin Cash, Litecoin, Ethereum and Monero.

    Please see our guide on how to buy and use cryptocurrencies here.

    We DO NOT accept Paypal.

    I forgot to write my 5 digit order number as my payment description/reference, what should I do?

    If you made the payment under the same name on your shipping/billing address, you do not need to do anything.

    If the payment was made under a different name, please email us with your order number and a screenshot of the payment.

    Which countries do you ship to?

    We ship to most countries excluding the United Kingdom, United States, Sweden, Thailand, Philippines, Denmark, Switzerlands and Austria.

    Restrictions on certain products may apply as laws change continuously. Please check the current laws in your jurisdiction before placing an order!

    When will my order be shipped?

    All orders that have had their payments confirmed before 13:00 CET will be sent out the same day, unless otherwise specified or if products are on back order/out of stock.

    If you paid via bank transfer, please allow for 1-2 business days for the payment to arrive in our account and be confirmed.

    Once payment has been received and matched to your order, you’ll receive an automated email from us and another email once the order has been shipped!

    Please make sure you use your order number as the payment reference and use the same name and billing address as the account you are paying from to ensure there are no delays!!

    Do you offer reships?

    All orders sent with TRACKED shipping come with a free 100% reship if your order hasn’t arrived after 4 weeks within the EU or 6 weeks Outside the EU (or it has been determined to be lost before that time).

    We DO NOT offer reships on Untracked orders.

    We will not re-ship orders that have been seized by customs.

    How many days a week do you ship?

    We ship orders between Mon-Fri. Any orders made after 13:00 CET on Friday will be sent the following Monday.

    If we’re very busy, we sometimes pack orders at the weekend to be shipped on Monday, just in case you receive a “your order has been completed” email on Saturday or Sunday, this is the reason why!

    Where can I find your bitcoin address to make a payment to?

    When you use Cointopay, they generate a unique Bitcoin address for every single order. So, never try to send funds to the same address as a previous order.

    If you’re unable to find the unique BTC address during the checkout phase, there’s a good possibility that you have an Ad/Script Blocker enabled on your Web Browser. We ask all Customers to either disable their Ad/Script Blocker or add our website (http://chemical-collective.com) to your white-list exceptions.

    Popular Ad Blockers such as uBlock and Adblock will prevent your unique BTC address from being generated. This also applies to Tor Browser. Tor Browser has in-built Ad/Script blockers that cannot be disabled, preventing you from successfully paying for your order.

    How is my order packaged?

    We use every precaution when packaging your order to make sure it reaches its destination safely.

    We keep every package as flat and inconspicuous as possible.

    There is no indication of the contents of the package on the package exterior.

    What if my order does not arrive?

    In the event that your order does not arrive, we have two options:

    • All Customers who selected Tracked shipping will have their full order reshipped if it has not arrived after 4 weeks.
    • Untracked orders are non-eligible for our reshipping service.

    If your order does not arrive, please feel free to reach out and we’ll do our best to help!

    Why is my cryptocurrency invoice higher than expected?

    Due to the nature of cryptocurrencies, Cointopay charge fees for each transaction. We recommend Litecoin for it’s fast payments and low fees!

    How should I store lysergamides?

    Lysergamides (eg 1P-LSD, 1V-LSD, AL-LAD etc) should be stored:

    • Away from direct sunlight
    • Away from moisture
    • Below 25°
    • Sealed inside the fridge or freezer for long term storage (6 months+)

    If stored correctly, lysergamides can be preserved for many years.

    How should I store tryptamines?

    Tryptamines (eg 4-HO-MET, 5-MeO-DMT, 5-MeO-MiPT etc.) should be stored:

    • In the fridge in a sealed container (especially if storing for longer than a few weeks)
    • Away from direct sunlight
    • Away from moisture
    • If storing long term (6 months+), store sealed inside the freezer

    How should I store phenethylamines?

    Phenethylamines (eg 2C-B-FLY, 5-MAPB, 3-FEA etc) should be stored:

    • In a cool, dry place
    • Away from direct sunlight

    Phenethylamines generally have a long shelf life and should keep well for years in these conditions.

    How should I store arylcyclohexylamines (dissociatives)?

    Arylcyclohexylamines (eg 2-FDCK, 3-MeO-PCP, DMXE etc.) should be stored:

    • In a cool, dry place
    • Away from direct sunlight

    Arylcyclohexylamines should keep well for many years if kept away from direct sunlight and moisture.

    Where are you based?

    We are a Dutch company but have an office in Germany as well as The Netherlands! This means we are able to process and post our German orders domestically (from within Germany) and offer super fast shipping, with no risk of customs seizures.

    Do you offer free samples?

    We do not supply free samples except to long-standing customers we have built a relationship with!

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